**Education Level:** Completed Automotive Technical Degree. Knowledge of the Volkswagen brand. **Knowledge:** Implementation of work processes, control and monitoring tools, tools for information analysis and problem solving, computer equipment handling, Office software suite (Excel intermediate level, Word intermediate level, Outlook), internet navigation. **Experience:** At least 1 year managing work teams. **Expected Behaviors:** Is objective, analytical, calm, stable, and persevering in approaching tasks. Works well in one-on-one relationships, in groups, and in small work teams. Leads others based on knowledge and experience rather than natural charisma. Can work effectively alone on planning, reflection, and problem-solving tasks. Is an open-minded individual willing to act independently, with little or no direction or guidance from others. Is motivated by difficult and challenging tasks requiring thorough analysis. **Main Responsibilities:** * Workshop Planning: Calculate workshop capacity by type of work it can handle, determining the optimal allocation of available resources. Identify ongoing jobs and consider them when updating workshop capacity. Consider scheduled appointments to determine remaining capacity for walk-in customers. * Reserve vehicle repairs in the electronic and/or manual Magnetoplan, specifying assigned technician, type of work, and required repair time. * Coordinate, guide, and supervise workshop staff’s work while maintaining discipline and a positive working environment. * Coordinate support from Master Technician / Diagnostic Technician to Service Technicians for complex jobs or when difficulties arise during repairs. **Manage complementary diagnostics for general repairs requiring such support, through the Master Technician / Diagnostic Technician.** * Verify and validate repair estimates in the workshop area. * Ensure workshop information systems are used and consulted by technical staff, taking responsibility for work execution and compliance with Service Actions and Campaigns according to instructions described in systems and repair manuals provided by the Brand. * Review and authorize additional jobs identified by the Service Technician, and reserve them in the Magnetoplan once authorized by the customer. * Review repair time records for Technicians and identify average times required for different operations within each repair, aiming to minimize the risk of over- or under-scheduling workshop capacity. * Evaluate and analyze records of productive and non-productive time to optimize staff efficiency and productivity, and ensure balanced workshop utilization. * Ensure DISS reports are closed correctly and promptly. * Jointly define, with the Service Manager and Quality Controller, corrective actions ensuring elimination of repeat repairs upon implementation. * Monitor warranty-related work to ensure compliance with VWM standards and obligations assumed by the dealership. * Supervise that repaired/finished vehicles are correctly placed in their designated area. * Maintain special and manual tools, diagnostic equipment, and technical literature in operational condition. * Propose career development plans for Technicians based on performance and specialization. * Ensure all diagnostic equipment is updated to the latest version communicated by VWM to its Volkswagen dealership network, as well as workshop IT tools (systems and applications). * Conduct periodic inventory of equipment and tools (special and manual) at least once every six months. * Apply procedures and forms to which the dealership committed to VWM for service process compliance, according to job responsibilities. * Attend courses and training sessions convened by VWM for dealership network personnel, as well as internal courses provided by the dealership. * Is responsible for monitoring compliance with optimal Safety and Hygiene conditions in the Service Workshop. Job Type: Full-time, Indefinite-term Salary: $1\.00 \- $2\.00 per month Benefits: * Savings fund * Free uniforms * Grocery vouchers Experience: * two: 1 year (Preferred) Work Location: On-site employment