Job Summary: We are seeking a Level 1 NOC Network Monitoring and Support Analyst with experience across diverse equipment for a network and security solutions integrator. Key Highlights: 1. Access to certifications and courses from leading brands 2. Excellent work environment and medium- to long-term career development 3. Operational freedom to manage your own time **IT People Talent is looking for a NOC Engineer Level 1 in Puerto Morelos, Quintana Roo** --------------------------------------------------------------------------- **About Us** * A solutions integrator specializing in networks and security — a different, unique, and above all innovative company; we are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We seek a Level 1 NOC Network Monitoring and Support Analyst with experience on diverse equipment such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring. **About Our Value Proposition** * Access to certifications and training courses from brands including Cisco, Fortinet, Aruba, etc. * Excellent work environment and genuine medium- to long-term professional development. * Operational freedom to manage your time and achieve a professional-personal balance. **About Our Value Proposition** An excellent work environment, medium- to long-term development, plus extensive training and hands-on experience — we offer the following: * **Starting salary**: MXN 16,000 net per month plus a monthly bonus of MXN 1,500 (direct employment contract), statutory benefits, and extensive training * **Work schedule**: Monday through Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.) * **Work location**: Ave. Bacalar, Cancún, Quintana Roo. **What We Are Looking For** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network and Security Consultant, Network Help Desk, Network and Security Service Desk, NOC Engineer, NOC Consultant, NOC/SOC Analyst, Infrastructure Analyst * Availability to serve clients, support incident resolution, service-oriented mindset. First-level support * On-site first-level technical network support; prior NOC experience required. * Adherence to Service Level Agreements (SLAs), Critical-to-Quality (CTQ) indicators, and service reporting (KPI Dashboards) * Familiarity with ticketing systems, incident monitoring platforms, and help desk or technical support platforms such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years of experience monitoring network platforms (LAN, WLAN, WAN) via SNMP or ICMP, e.g.: Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network equipment including: Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless devices, and controllers from vendors such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus. * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, and related issues), and Wireless (controllers, WPA authentication, autonomous apps, and related issues) * Basic understanding of root cause analysis and investigative techniques **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC SOC Networks cabling network * Monitoring PRTG SNMP FW WiFi * Access point router switch * LAN WAN WLAN Wireless ticket * Access point network equipment *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=696fd1ab5500002b0030413c&source=indeed*