Customer Service Agent

Description

Job Summary: We are seeking an enthusiastic Customer Service Agent to deliver fast and reliable solutions, building strong relationships and providing exceptional service in Saltillo. Key Highlights: 1. Be part of a dynamic and growing team. 2. Take center stage in your professional development within an environment full of opportunities. 3. Enjoy an excellent work climate. We are looking for enthusiastic individuals to join our team in Saltillo! Our goal is to build a group of people passionate about customer service and deliver the best possible service through fast, client-focused, and reliable solutions. As a Customer Service Agent, you will be the first point of contact for Localiza\&Co and responsible for delivering exceptional service to build solid relationships, offering customized solutions for each of our customers. We seek someone with strong communication skills who can inspire confidence in our potential customers and maintain long-term relationships. If you have experience in customer service and are interested in joining a dynamic and growing team, we want to hear from you! **Responsibilities:** * Serve customers from different segments at service counters, providing information and presenting contractual terms agreed upon during car rental contract openings; * Contribute to achieving high customer satisfaction levels at the branch by delivering friendly and differentiated service, and informing customers about available communication channels at the end of all rental agreements; * Contribute to the subsidiary’s growth and profitability by negotiating rates at the service desk, offering additional services, and collecting reimbursable expenses; * Ensure the subsidiary maintains an appropriate fleet size relative to rental volume by monitoring daily vehicle reservation and return reports; * Verify that amounts received from car rentals comply with established procedures and system releases, by generating and reviewing cash closure reports, payment slip payments, and cash control; * Contribute to fleet safety and quality by conducting daily inspections of available vehicles, recording unproductive kilometers when necessary, and tracking open contracts; * Maintain customer database quality by accurately completing and updating customer records; * Ensure the physical infrastructure, organization, and operation of the subsidiary by continuously complying with and monitoring requirements for maintaining the subsidiary’s overall infrastructure. What do we require? * Minimum one year of experience in a similar position. * Incomplete or completed bachelor’s degree. * Basic-level Microsoft Office proficiency. * Proactivity and communication skills. * Advanced English proficiency. * Flexible availability. * On-site work. * Interpersonal skills. * Negotiation techniques. What do we offer? * Major Medical Expense Insurance. * Vacation days exceeding statutory requirements. * Savings Fund. * Grocery Vouchers. * Transportation assistance. * Maternity leave exceeding statutory requirements. * Opportunity to take center stage in your professional development within an environment full of opportunities, learning, and growth. * An excellent work climate, with everything needed to ensure a great experience. Join us and shape the future of mobility! We are one of Latin America’s largest and most comprehensive mobility platforms. Employment Type: Full-time, Indefinite-term contract Salary: $18,000\.00 \- $20,724\.00 per month Benefits: * Transportation assistance or service * Savings fund * Employee referral program * Major medical expense insurance * Additional vacation days or paid leave * Grocery vouchers Application Questions: * What is your salary expectation? * What is your level of English proficiency? (spoken and written) * Do you hold a valid driver’s license? Education: * Completed high school diploma (preferred) Work Location: On-site employment