Job Summary: We are seeking an L2/L3 Support Engineer to ensure continuous product operation and deliver high-level technical support to B2B customers by diagnosing issues and escalating to the engineering team. Key Highlights: 1. L2/L3 technical support for construction project management product 2. Error diagnosis in backend, frontend, and integrations 3. Experience with REST APIs, databases, and cloud environments **Support Engineer** A technology company specializing in end-to-end construction project management is seeking an L2/L3 Support Engineer to ensure continuous product operation and deliver high-level technical support to B2B customers. The platform enables customers to maintain full control over costs, materials, and timelines, ensuring transparency and efficiency in construction execution. Responsibilities * L2/L3 technical support * Error diagnosis in backend, frontend, and integrations * Ticket handling according to defined SLAs * Log and data analysis * Controlled escalation to the engineering team * Documentation of recurring incidents * Support for deployments and releases Requirements * 3+ years in software technical support * Knowledge of REST APIs, databases, and debugging * Experience in cloud environments (AWS, GCP, or Firebase) * Clear communication with non-technical customers * SaaS B2B experience and familiarity with ticketing tools (Jira, Zendesk, Freshdesk) preferred We Offer * Competitive salary based on experience * Workplace location: Interlomas * Working hours: Monday to Friday, 9:00 AM to 6:00 PM Employment Type: Full-time Salary: $18,000.00 - $22,000.00 per month Workplace: On-site