Position Summary: We are seeking a professional to manage leads, close sales of home nursing services, and maintain organized and empathetic follow-up with clients. Key Highlights: 1. Role focused on empathetic lead follow-up and sales closing. 2. End-to-end customer lifecycle management, from lead generation to closing. 3. Emphasis on written communication and documentary organization. At Enfermeras OM, we help families hire reliable home nursing care. We seek someone who enjoys follow-up, is quick on WhatsApp, and takes pleasure in closing sales with organization and empathy. Your Responsibilities: \- Attend to clients and manage leads end-to-end (WhatsApp, calls, email, referrals, Facebook, and Messenger). \- Schedule, confirm, and follow up on video calls with clients (ensuring attendance). \- Update CRM (Bigin) and commercial/operational records (Ana, WhatsApp, and other channels), ensuring full documentation. \- Prepare customized quotations and proposals based on client needs. \- Conduct timely follow-up until closure; resolve inquiries as the liaison between client and company. **⁠ ⁠Formalize closures: confirm terms, dates, scope, and next steps to ensure seamless onboarding.** \- Draft and manage service contracts and service acceptance letters. \- Manage schedules and calendars: video calls, start/end dates, reminders, and internal coordination. \- Request post-service feedback and promote positive Google reviews. \- Light prospecting (referrals/alliances) and progress tracking. \- Weekly reporting: leads, sales, funnel status, and key metrics. What We’re Looking For (Requirements): \- Experience: 2–4 years in service sales and follow-up (healthcare/service industry preferred). \- Tools: CRM (Bigin preferred), WhatsApp, Gmail/Calendar, Sheets/Docs, Meet/Zoom, Facebook/Messenger. \- Key skill: Excellent written communication (especially via WhatsApp) and strong organizational skills for documentation. \- Solution-oriented mindset, disciplined follow-up practices, and courteous/professional demeanor. How We Measure Your Success (KPIs): Response time, video call show rate, lead-to-closure conversion rate, average ticket value, and number of reviews generated. Schedule and Work Arrangement: Monday to Friday, 9:00 AM – 6:00 PM, in-office. Base salary + commissions (with performance-based growth potential); UNCAPPED COMMISSIONS. Employment Type: Full-time Salary: $10,000.00 per month Benefits: * Salary increases * Company-provided mobile phone Workplace: On-site employment