Onsite Customer Service Agent

Description

Summary: Johnson Controls seeks an Onsite Customer Service Agent to enhance warehouse-customer service communication, manage orders, resolve non-conformities, and provide excellent customer care. Highlights: 1. Comprehensive benefits package. 2. Opportunities for professional growth and development. 3. Supportive and inclusive work environment. **Johnson Controls** is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are looking for a **Onsite Customer Service Agent.** **What will you do?** Assure and improve communication between the warehouse and the Customer Service team. Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** Order Processing: * Order input in SAP (different order types) * Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc. Backorder monitoring and order management: * Monitor the customer backorders in conjunction with Customer, Warehouse, Supply \& Demand, Credit Control, Purchase and Forwarder * Maintenance of planned shipping days (delays, customer requests, etc) * Handle customer order cancellations (DOA) * Monitor call\-off orders Handling non\-conformities and complaints: * Issue internal complaint and RMA if required (Salesforce/SAP) * Follow up and coordinate internally on solutions and corrective actions * Inform customer about corrective actions or escalate/involve account manager Enquiry handling: * Handle customer questions on deliveries, delays, problems, etc * Follow\-up on pending basic quotes * Coordinate approach with Inside/outside sales representative Customer care: * Handle customer questions effectively and in a service\-oriented manner * Follow up on actions requested in sales representatives call reports * Inform customers about changed delivery times and equivalent products Filing \& Miscellaneous: * Case management in Salesforce * Support debtor control on collecting accounts receivable * Keep customer details and price agreements up\-to\-date * Collect, share and documents leads, projects, competitor details **What are we looking for?** * Fluent in English (conversational) * Customer\-oriented experience with a focus on details * PC skills \- MS office * Communication and interpersonal skills * Problem\-solving * Experience in international calls * SAP (desirable) **What do we offer?** * Comprehensive benefits package. * Opportunities for professional growth and development. * Supportive and inclusive work environment. * Commitment to work\-life balance and employee well\-being. * Engagement in meaningful projects that make a difference. **Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion,** in accordance with its commitment to labor equality and non\-discrimination.