Summary: The Customer Service Representative provides helpful, timely, and friendly support across multiple channels, focusing on customer satisfaction. Highlights: 1. Respond promptly to customer inquiries via email and live chat 2. Assist customers with troubleshooting and resolve issues effectively 3. Contribute to a positive team environment and service excellence Trivelta builds the technology that powers modern, social\-first gaming experiences. Through our proprietary sportsbook and casino engine, we enable partners to launch their own fully branded, legally compliant gaming products — combining real social interactions, predictive gameplay, and casino entertainment in one unified experience. **The Customer Service Representative** is the first point of contact for our customers providing helpful, timely, and friendly support across multiple channels. We are looking of dedicated, empathetic and enthusiastic professionals with great communication skills and a passion for helping others. **What You’ll Do** * Respond promptly to customer inquiries via email and live chat * Provide accurate information about our products and services * Assist customers with troubleshooting and resolve issues effectively * Document customer interactions and maintain detailed records in our system * Collaborate with the team to improve service and customer satisfaction * Follow company procedures while delivering high\-quality support **What You Bring** * Experience in customer service, call center, or office environments (preferred) * A client\-first mindset with excellent verbal and written communication skills * Strong English proficiency ... work is conducted in written and spoken English * Proficiency with computer systems and data entry **Why Join Us?** Make a meaningful impact by supporting our customers and contributing to a positive team environment. We value initiative, professionalism, and a commitment to service excellence. Job Type: Full\-time Expected hours: No less than 40 per week Flexible scheduling options * Day Shift * Night Shift * Overnight Shift This position is onsite at our Monterrey, MX . Tipo de puesto: Tiempo completo Sueldo: A partir de $17,000\.00 al mes Lugar de trabajo: Empleo presencial