Job Summary: Nextgen is seeking talent for a Technical Support position with experience in systems, proactivity, and a service-oriented attitude. Key Highlights: 1. Pleasant environment and goal-oriented culture 2. On-site and remote user support 3. Software/hardware installation Nextgen, a company based in Tamaulipas with over 15 years of presence in the region, is seeking talent for a Technical Support position. We offer a pleasant work environment and a culture focused on achieving objectives. We require a candidate with the following qualifications: Bachelor’s degree in Computer Systems Engineering or related field Experience: 6 months–1 year in a similar role Skills: * Problem analysis capability * Responsibility * Organization * Customer service attitude * Proactivity Technical knowledge: * Experience with help desk systems, e.g., Zoho * Knowledge of MySQL * ERP knowledge * Basic knowledge of networking, operating systems, and databases Main responsibilities: * Software/hardware installation * On-site and remote user support Employment type: Full-time Application question(s): * Do you have experience providing ERP system support? * Do you use help desk software? Which one? * This position requires on-site work—do you reside in Tampico or its surrounding areas? Work location: On-site employment