Job Summary: People Hackers is seeking a NOC Level 1 Technical Support Analyst with experience in networking and security, focused on monitoring and customer support. Key Highlights: 1. Access to certifications and courses from leading brands 2. Excellent work environment and long-term development 3. Operational freedom to balance professional and personal life **People Hackers is seeking a NOC Level 1 Technical Support Analyst in Puerto Morelos, Quintana Roo** ---------------------------------------------------------------------------------------- **About Us** * A solutions integrator specializing in networking and security — a different, unique, and above all innovative company; we are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We are looking for a Level 1 NOC Network Monitoring and Support Analyst with experience on diverse equipment such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring. **About Our Value Proposition** * Access to certifications and courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment, real medium- and long-term development. * Operational freedom to manage your time and achieve a professional and personal balance. **About Our Value Proposition** An excellent work environment, medium- and long-term development, plus extensive training and hands-on experience — we offer you**:** * **Starting salary** of 16,000 pesos (tax-free) plus a monthly bonus of 1,500 pesos (direct employment contract), statutory benefits, and extensive training * **Work schedule**: Monday to Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.) * **Work location**: Ave. Bacalar, Cancún, Quintana Roo. **What We Are Looking For?** * Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network and Security Consultant, Network Help Desk, Security and Network Service Desk, NOC Engineer, NOC Consultant, NOC/SOC Analyst, Infrastructure Analyst * Availability to provide customer support and incident resolution, service-oriented mindset. First-level support * On-site first-level technical network support, prior NOC experience required * Adherence to service-level agreements (SLAs), critical-to-quality (CTQ) indicators, and service reporting (KPI dashboards) * Familiarity with ticketing systems, incident monitoring solutions, and help desk or technical support platforms such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1–2 years of experience monitoring network platforms — LAN, WLAN, and WAN — via SNMP or ICMP using tools such as: Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc. * 1–2 years of experience configuring network equipment including: Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless devices, and controllers from brands such as: Cisco, SonicWall, Fortinet, Aruba, Ruckus * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, and related issues), and Wireless (controllers, WPA authentication, autonomous apps, and troubleshooting) * Basic understanding of root cause analysis and investigative techniques **Desired Education Level:** High School Diploma (or equivalent) **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC SOC Networking, wired networks * PRTG, SNMP, firewall, Wi-Fi monitoring * Access Point, Router, Switch * LAN, WAN, WLAN, Wireless, ticketing * Access Point, network equipment *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6977c11f6a00004f00c65e5d\&source\=indeed