Field Collections Agent

Description

Job Summary: A major telecommunications company is seeking a Field Collections Agent and Collector for home visits, payment negotiation, and equipment recovery. Key Highlights: 1. Field collection of payments and equipment 2. Customer negotiation and empathetic service 3. Motorcycle operation and telecommunications knowledge A leading telecommunications company is seeking a **Field Collections Agent and Collector** with familiarity with the metropolitan area, capable of managing collections, handling cash, and having flexible availability. Location: Tampico, Tamaulipas. Vacancies: 2 Age: 25 to 45 years old **RESPONSIBILITIES:** * Conduct home visits to recover overdue payments and/or **recover installed equipment**, such as ONUs, routers, decoders, etc. * Negotiate payment agreements with delinquent customers and document delivery or recovery evidence. * Record each interaction in physical or digital format and submit daily visit status reports. * Provide respectful and empathetic service, always aiming to **retain the customer or enable reconnection.** * Coordinate with the operations team for delivery of recovered equipment and route follow-up. * Comply with safety guidelines, institutional image standards, and information confidentiality requirements. **REQUIREMENTS:** * **Field collections experience** or similar roles involving direct customer contact and debt recovery. * **Valid motorcycle driver’s license** and responsible motorcycle operation (work unit provided). * **Basic knowledge of telecommunications equipment** (modems, routers, decoders) to facilitate identification and recovery. * **Excellent verbal communication and negotiation skills.** * Proactive attitude, organizational skills, and results orientation. * Ability to work independently and collaboratively. * Preferred: Basic knowledge of local routes within the coverage area (Tampico, Madero, Altamira). **SKILLS:** * Articulate communication * Customer service * Numerical aptitude * Responsible * Honest Employment type: Full-time Salary: $9,330.00 per month Benefits: * Free uniforms * Grocery vouchers Relocation/moving capability: * Tampico, Tamps.: Ability to commute to work without difficulty or plan relocation before starting employment (Mandatory) Application question(s): * Do you have letters of employment recommendation? * Do you hold a valid driver’s license and are you able to operate a motorcycle and/or standard vehicle? Education: * Completed high school diploma (Mandatory) Experience: * Field collections: 1 year (Mandatory) Work location: On-site employment