Field Collection Agent

Description

Job Summary: A leading telecommunications company is seeking a Field Collection Agent to recover overdue payments and equipment, negotiate terms, and provide on-site customer service. Key Highlights: 1. Field collection experience and direct customer contact. 2. Ability to negotiate payments and retain customers. 3. Motorcycle operation (work unit provided). A prominent telecommunications company is seeking a **FIELD COLLECTION AGENT**, with knowledge of the metropolitan area and flexible availability. Location: Tampico, Tamaulipas. Vacancies: 1 Age: 25 to 45 years old **RESPONSIBILITIES:** * **Field collection experience** or similar roles involving direct customer contact and debt recovery. * **Valid motorcycle driver's license** and responsible motorcycle operation (work unit provided). * **Basic knowledge of telecommunications equipment** (modems, routers, decoders) to facilitate identification and recovery. * **Excellent verbal communication and negotiation skills.** * Proactive attitude, organizational skills, and results-oriented mindset. * Ability to work independently and as part of a team. * Preferred: Basic familiarity with local routes in the coverage area (Tampico, Madero, Altamira). **REQUIREMENTS:** * Conduct home visits to recover overdue payments and/or **recover installed equipment**, such as ONUs, routers, decoders, etc. * Negotiate payment agreements with delinquent customers and document delivery or recovery evidence. * Record information for each interaction in physical or digital format and submit daily visit status reports. * Provide respectful and empathetic customer service, always aiming to **retain customers or enable reconnection.** * Coordinate with the operations department for delivery of recovered equipment and route follow-up. * Comply with safety guidelines, institutional image standards, and information confidentiality requirements. **SKILLS:** * Articulate communication * Customer service * Numerical aptitude * Responsible * Honest Employment type: Full-time, Indefinite-term contract Salary: $9,330.00 per month Benefits: * Free uniforms * Grocery vouchers Relocation/moving capability: * Tampico, Tamps.: Ability to commute to work without difficulty or plan relocation prior to starting employment (Mandatory) Application question(s): * Do you have letters of employment recommendation? * Do you hold a valid driver's license and know how to operate a motorcycle and/or standard vehicle? Education: * Completed high school diploma (Mandatory) Experience: * Field collection: 1 year (Mandatory) Work location: On-site employment