Bilingual Customer Service Representative - Second Shift

Description

Job Summary: Customer service to address inquiries, complaints, and suggestions; manage information on platforms; and resolve issues effectively. Key Responsibilities: 1. Customer service and problem resolution. 2. Monitoring and updating weekly KPI reports. 3. Managing customer platforms and procedures. TRANSPORTES ENLACE INTERNACIONAL Seeks **CUSTOMER SERVICE REPRESENTATIVE - SECOND SHIFT** Customer service to respond to inquiries, complaints, and suggestions through various channels. Use of platforms to manage information in accordance with current and new customers’ procedures; handling specific requests monitored directly under customer contracts. Effective and timely resolution of problems and delays. Prevent late arrivals (send emails, reports, and alerts to address the situation) to notify customers and avoid critical situations. Customer conferences, customer visits, monitoring and updating of weekly KPI reports. Requirements: Must enforce safety regulations and act accordingly; McLeod experience; bilingual proficiency; analytical experience required; knowledge of logistics and customer service; problem-solving and execution capability; ability to work under pressure; assertive communication; resilience; Microsoft Office suite proficiency; valid passport for domestic and international travel.\* One year of experience in a transportation company. Bachelor’s degree in Engineering or Business Administration. Interested candidates should send their CV to pgomez@tnexpress.net or visit Prolongación Av. Tecnológico No. 7551, Col. Benito Juárez Fovissste, Nuevo Laredo, Tam., C.P. 88274 Employment Type: Full-time, Indefinite-term Salary: $10,759\.69 \- $26,000\.00 per month Benefits: * Company parking * Free parking * Option for indefinite-term contract Experience: * 1 to 6 months: 1 year (Mandatory) * 2 to':os: 1 year (Mandatory) Language: * English (Mandatory) Work Location: On-site employment