Job Summary: Provides first- and second-level technical support, diagnoses failures, administers internal systems and equipment, manages incidents, and trains users. Key Highlights: 1. First- and second-level technical support (hardware and software) 2. Administration and support of internal systems (SICTA, Quiter) 3. Equipment and license control and inventory, user training Main Responsibilities: Provide first- and second-level technical support to users Diagnose and resolve hardware and software failures Administer and support internal systems (SICTA, Quiter) Install, configure, and maintain computer equipment, printers, and networks Manage incidents through a ticketing system Administer users, access rights, and data backups Coordinate with vendors and the central IT department Maintain equipment and license control and inventory Train users on system and tool usage Requirements: Education: Technical degree or Bachelor’s degree in Systems, Computer Science, or related field Experience: Minimum 1–2 years in technical support (hardware and software) Knowledge: ERP systems (SICTA and/or Quiter preferred) Microsoft Office (Excel, Outlook, Teams, Word) Networking (LAN/WAN, VPN) Computer equipment maintenance Ticketing systems Basic database knowledge (SQL preferred). -Requirements- Minimum education: Higher education – Bachelor’s degree 1 year of experience Knowledge: Customer service Keywords: help, help, assistance, counter, desk, display, exhibitor, support, support, technologist, technician, tech, technician, technology, technology, technologist