Supervisor

Description

Job Summary: We are seeking an experienced Call Center Supervisor with team management expertise, metrics tracking, and results analysis skills for SwissLab Fresnos. Key Highlights: 1. Opportunity to lead teams and manage performance in a Call Center 2. Professional development through university partnerships 3. Job stability with statutory benefits and additional perks Join Grupo Diagnóstico Aries! We are looking for a Call Center Supervisor for SwissLab Fresnos. Requirements: Minimum 12 years of experience as a Call Center Supervisor. Completed or incomplete Bachelor's degree in Business Administration or related field. Experience managing teams of 20–30 agents. Metrics (KPIs) monitoring: productivity, quality, conversion rate, service level. Report generation and results analysis. We Offer: Gross monthly salary of $14,000.00 Unlimited productivity bonus based on KPI achievement Transportation allowance of $750.00 100% statutory benefits Additional Benefits: Grocery vouchers Punctuality and attendance bonus (4% of monthly salary) Savings fund and savings box (the company matches your contribution every 6 months) University partnerships for professional development. Funeral expense assistance. Schedule: Monday to Friday, 11:00 AM – 8:00 PM / Sunday, 11:00 AM – 7:00 PM Work Location: Apodaca, Nuevo Leon, N.L. ZIP Code: 66635 Don’t miss this opportunity! Send a message to 81 1822 2715 to quickly and easily obtain all the information you need.-Requirements- Minimum education: Upper secondary education – Technological High School 1 year of experience Keywords: resident, supervisor, assistant manager, responsible person, coordinator, manager, team captain