Call Center Executive

Description

At **Transnetwork**, we are an innovative company in the remittance industry, committed to excellence and the development of effective financial solutions. Our work environment is dynamic, collaborative, and continuously learning, where we support the growth and development of each of our employees. **JOB OBJECTIVE** Provide efficient customer service and support to users and sub-agents regarding family remittances through various communication channels, ensuring proper handling of inquiries, complaints, and requests according to established procedures. **RESPONSIBILITIES** * Assist users and sub-agents * Provide solutions to user and sub-agent questions via email, chat, etc. * Provide information about services to users and sub-agents * Handle customer inquiry calls and emails through established communication channels. * Properly use the call-assignment system, which includes logging in, taking breaks, and logging out of the system at the end of the shift. * Accurately identify complaints, claims, or suggestions and record them in the Complaint Log to ensure appropriate responses to customers **REQUIREMENTS** * High school diploma or bachelor's degree * Experience in a similar position * Salesforce experience preferred * Strong customer service attitude * Organized * Responsible **WE OFFER:** * Hybrid work model * Collaborative work environment * Opportunities for professional development within an international company Employment type: Full-time Salary: $12,000.00 \- $13,000.00 per month Benefits: * Major medical expense insurance * Grocery vouchers Application question(s): * What is your monthly gross salary expectation (MXN)? * Years of experience in call center or customer service Work location: Remote hybrid in San Pedro Garza García, N.L.