Totalplay Technical Support

Description

Job Summary: We are seeking a technical support professional to handle customer calls, resolve faults, and meet KPIs at our MTY office. Key Highlights: 1. Customer support via telephone 2. Fault resolution and report generation 3. Compliance with quality and coding KPIs **Opportunity at Totalplay:** We are looking for a professional for the role of Totalplay Technical Support at our MTY office. **Responsibilities:** * Customer support via telephone * Compliance with campaign KPIs: Quality, Coding, Returned Tickets, and Adherence * Responding to all incoming customer calls and/or internal transfers * Customer support, fault resolution, report generation, escalation to second level, invoice delivery, and balance clarifications **Requirements:** * Prior experience in technical support * Effective communication skills and attention to detail **Benefits:** * Statutory benefits * Performance bonus * Work schedule from Monday to Saturday: 10:00 AM to 6:00 PM (8 hours daily) * Training shift from 9:00 AM to 5:00 PM * Base monthly gross salary $10,300 \+ Variable compensation of $2,000 up to $4,500 per month