Operations Manager

Description

Job Summary: Ensure collection service level and strengthen operational processes to reduce costs and deliver customer satisfaction. Key Highlights: 1. Coordination of operational supervisors' activity execution 2. KPI compliance to achieve departmental goals 3. Review of customer needs for comprehensive service **General Objective:** Ensure collection service level and strengthen operational processes in accordance with allocated budgets and the annual plan, aiming to reduce operational costs and deliver satisfaction to assigned customers. **Specific Responsibilities and/or Obligations:** 1. Communicate financial performance reporting to management to measure operational income, cost, and expense against budgeted amounts. 2. Coordinate execution of operational supervisors' activities to ensure fulfillment of services stipulated in the customer contract. 3. Meet established KPIs (e.g., complaint reduction, service compliance, productivity, accidents, etc.) to achieve departmental targets. 4. Review agreed-upon and emerging customer (end-user) needs to deliver comprehensive service. **Requirements** * Industrial, Administrative, Mechanical, Chemical Engineering or related field. * Minimum 3 years’ experience in logistics and operations. Minimum 1 year’s experience as Traffic Manager/Operations Manager in transportation companies. * Flexible working hours availability **We Offer:** * Salary of $38,000 to $40,000 **gross** * 100% statutory benefits * 30-day Christmas bonus * Savings fund * Savings box * Loans * Grocery vouchers: $1,400 monthly * Life insurance * Corporate agreements * Elizondo furniture credit * Family events **Work Location** * García, Nuevo León Position Type: Indefinite-term employment Salary: $38,000.00 \- $40,000.00 per month Benefits: * Savings box * Company parking * Life insurance * Company phone * Free uniforms * Grocery vouchers Application Question(s): * What was the salary range of your previous job? Education: * Completed bachelor’s degree (Preferred) Experience: * Operations management: 3 years (Preferred) * Traffic management: 3 years (Preferred) * Transportation operations indicators or KPIs: 3 years (Preferred) * Route planning and design: 3 years (Preferred) * Personnel supervision: 2 years (Preferred) Work Location: On-site employment