Chubb is a world leader in insurance with operations in 54 countries; we are backed by our financial strength, distinguishing us as one of the most profitable insurers in the world. "Chubb in Mexico is a company that supports diversity and inclusion. We do not discriminate based on disability, race, religion, sexual orientation, economic status, nationality, or any other reason." **Job requirements:** * Background in business, operations, process engineering, or business analysis or Master’s/Bachelor’s degree in management, finance or business· * Fluent English is required, * Hands\-on experience as a practitioner in operational excellence/effectiveness, process engineering, or continuous improvement methodologies * Experience in digital experience strategy and design or intelligent process automation is a plus * Lean Six Sigma certification, or other related process engineering certifications is a plus **Responsibilities:** * Create business capability models to facilitate decomposition, grouping, representation and analysis of business activities/processes across the firm’s value\-chain. * Map current state processes across applicable domains or lines of business to deliver insight into customer/employee pain\-points and support devising improvements. * Perform root cause analysis using appropriate tools, identify triggers, collect and analyze relevant data, isolate root causes, and design elimination strategies. * Create target state processes across applicable domains or lines or business to enable increased levels of straight through processing and allow more seamless agent/customer delivery of Chubb solutions, while freeing up Chubb resources to focus on the highest value\-add tasks. * Design and support execution of hypotheses/proofs of concept as precursors to broader implementations · Understand and apply agile as a delivery method and ways of working. ***If you require any particular support in order to conduct your interviews, please specify this to the Human Resources representative who contacts you to begin the process.***