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Customer Service Manager
$MXN 28,000-30,000/year
Indeed
Full-time
Onsite
No experience limit
No degree limit
Gral. Gómez 326, Centro de Pesquería, 66650 Pesquería, N.L., Mexico
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Description

**Requirements:** · 5 years of experience in logistics and/or transportation companies. · 2 years as area or department supervisor. · Personnel management. · Knowledge of federal routes. · Quotations. **Main Functions** · Quotations, tracking of tenders. · Supervision of daily unit availability reports. · Preparation of agreements. · Supervise and follow up on incidents detected in scheduled services. (with internal clients). · Document review, and follow-up for the process of onboarding new clients. · Client visits. · Preparation of reports to measure service level. · Weekly and monthly sales review per client. · Daily review of agreements made by customer service executives. · Weekly review of additional charges. (Maneuvers, weighings, false moves, and additional fees). · Tracking commercial team activities on the Monday platform. · Logistics coordination for launching operations with new clients. · Act as intermediary for clients regarding billing and collections. · Management of KPIs. Job type: Full-time, Indefinite duration Salary: $28,000.00 - $30,000.00 per month Benefits: * Transportation assistance or service * Discounted cafeteria service * Company phone * Free uniforms * Grocery vouchers Education: * Completed Bachelor's degree (Mandatory) Experience: * LOGISTICS AND TRANSPORTATION: 1 year (Mandatory) Workplace: On-site position

Source:  indeed View original post
Juan García
Indeed · HR

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