SYSTEMS ENGINEER AND TECHNICAL SUPPORT

Description

Position Summary: We are seeking a technical support engineer to provide enterprise-level assistance, diagnosing and resolving software and hardware issues. Key Highlights: 1. Identity and security administration with strict access control. 2. Deployment of Kaspersky EDR and enhancement of threat detection. 3. Design and installation of WiFi network architecture and video surveillance system. We are seeking a technical support engineer to provide enterprise-level assistance. You will diagnose and resolve software and hardware issues and assist our staff in installing applications and programs. \* Identity and Security Administration: Centralized user management and implementation of strict access control across the company. \* Workstation Administration: Secured plant equipment by hardening Group Policy Objects (GPO) and Registry Editor (Regedit) settings, restricting user privileges, blocking USB and Bluetooth ports to prevent data leakage or malware infiltration. \* Endpoint Protection: Deployed Kaspersky EDR across the entire infrastructure, strengthening detection and response against advanced threats in the industrial environment. \* IT/OT Convergence: Integrated ERP/MES systems with production machinery for real-time data capture. \* Network Infrastructure and CCTV: Designed and installed WiFi network architecture and video surveillance system, configuring VLAN segmentation, 50 PoE cameras, and access points (APs), thereby ensuring system security and bandwidth. \- First- and second-level problem diagnosis and resolution, applying known solutions and standard procedures. \- Comprehensive incident tracking, keeping users informed until resolution. \- Documentation of solutions in a knowledge base for future reference. \- Remote support to diagnose and resolve issues on users’ equipment. \- Clear, professional, and empathetic communication with users, ensuring their satisfaction. \* System Maintenance and Administration: \- Performing preventive and corrective maintenance. \- Installation, configuration, and updating of hardware, software, operating systems, and peripherals. \- User account management and assignment of access permissions. \- Maintenance of hardware and software inventory. \- Participation in backup execution and data recovery. \- Monitoring system performance and availability to identify and prevent issues. \- Ongoing handling and updating of inventories. \* Documentation and Continuous Improvement: \- Creation and updating of user manuals and troubleshooting guides. \- Identification of areas for improvement in technical support processes and proposal of solutions. Benefits: * Transportation assistance or service * Savings fund * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Free parking * Medical expense insurance * Grocery vouchers Work Location: On-site employment