**HYBRID ROLE IN SAN NICOLAS DE LOS GARZA, NUEVO LEÓN, MÉXICO.** **THE WORK:** Join us in creating a vibrant and efficient environment where your expertise can truly shine! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work\-related challenges. Your skills in Active Directory Management will be invaluable as you engage with various projects and initiatives. We are excited to see how you can make a difference in our organization! * Ensure the availability and optimal performance of production systems. * Drive the resolution of incidents and outages while maintaining clear communication. * Facilitate the restoration of services in the production environment. * Establish and uphold disaster recovery procedures. * Maintain data retention practices to ensure compliance and efficiency. **HERE'S WHAT YOU WILL NEED:** * + **Identify improvement proposals.** + Demonstrated experience in analyzing and resolving **ITIL methodology issues**. + Ability to handle **Windows Severity 2 incidents**. + Perform **Windows patching tasks**. + Manage **Active Directory administration**. + Create **Collections in SCCM**. + **Mandatory:** Must be willing to participate in **on\-call support**. **BONUS POINTS IF YOU HAVE:** * Intermediate proficiency in Infrastructure Event Management. * Intermediate proficiency in IT Infrastructure Operations.