Job Summary: The Field Services Supervisor oversees technical operations in their region, ensuring proper execution of maintenance services, SLA compliance, and technical team efficiency. Key Highlights: 1. Supervise technical operations and field teams. 2. Ensure SLA compliance and service quality. 3. Promote operational discipline and continuous performance improvement. ### **Description** **Purpose of the Role** The Field Services Supervisor is responsible for **supervising technical operations in their assigned region**, ensuring correct execution of corrective and preventive maintenance services, contractual SLA compliance, and operational efficiency of the field technician team. The role requires comprehensive knowledge of the region under their responsibility, including installed equipment base, incident volume, team technical performance, preventive maintenance compliance, and root cause analysis of failures. The Field Services Supervisor **directly supervises service technicians**, ensuring operational discipline, adherence to technical standards, on-site technical support, and high levels of customer satisfaction. The position requires **frequent on-site presence for direct supervision of technical work**, including accompanying technicians during critical interventions, conducting technical audits, and verifying service quality. **Key Objectives:** * Ensure contractual SLA compliance within their region. * Supervise proper execution of corrective and preventive services. * Supervise and support the field technician team. * Monitor operational KPIs and ensure continuous technical performance improvement. * Ensure technical quality of on-site interventions. * Promote operational discipline, accountability, and customer orientation. * Identify opportunities for improvement in operational processes and technical performance. ### **Key Responsibilities** **Purpose of the Role** The Field Services Supervisor is responsible for **supervising technical operations in their assigned region**, ensuring correct execution of corrective and preventive maintenance services, contractual SLA compliance, and operational efficiency of the field technician team. The role requires comprehensive knowledge of the region under their responsibility, including installed equipment base, incident volume, team technical performance, preventive maintenance compliance, and root cause analysis of failures. The Field Services Supervisor **directly supervises service technicians**, ensuring operational discipline, adherence to technical standards, on-site technical support, and high levels of customer satisfaction. The position requires **frequent on-site presence for direct supervision of technical work**, including accompanying technicians during critical interventions, conducting technical audits, and verifying service quality. **Key Objectives:** * Ensure contractual SLA compliance within their region. * Supervise proper execution of corrective and preventive services. * Supervise and support the field technician team. * Monitor operational KPIs and ensure continuous technical performance improvement. * Ensure technical quality of on-site interventions. * Promote operational discipline, accountability, and customer orientation. * Identify opportunities for improvement in operational processes and technical performance. ### **Skills, Knowledge \& Expertise** **Education and Qualifications** * Bachelor’s degree in Engineering, Electronics, Systems, Mechanical, or related disciplines. * Minimum 5 years’ experience in technical service operations or field support. * Experience supervising field technical teams. * Knowledge of SLA management and service operations. * Fluent Spanish; English desirable. * Desired certifications: ITIL, Lean, Six Sigma. ### **About GLORY** **Global Leaders in Customer Experience Automation** With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. **Why Join Us** Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading\-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well\-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one\-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. **Glory Values** The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. * Customer Delight. We put our customers first. * Integrity. We do the right thing, always. * Innovation. We embrace new challenges and share the future. * Speed. We move fast, that’s how we stay ahead. * Diversity \& Respect. We value the strength in our differences. * Teamwork. We succeed together.