**IT Recruitment is seeking a Bilingual Customer Support professional in Toluca, State of Mexico** -------------------------------------------------------------------------------- **Who We Are** * We are part of a global group specializing in software development, digital transformation, support for mission-critical solutions, strategic partnerships with diverse companies, and technology partnerships. We value our employees and offer stability, professional growth, and extensive training opportunities. Therefore, we are seeking an on-site Bilingual Customer Support professional for our offices in Santa Fe. **With Us, You Can:** * Achieve job stability and financial security, along with short- and medium-term professional and personal development. * Access training programs, mentoring, and certifications for both soft and hard skills. * Exercise operational autonomy to improve processes, initiate projects, deliver superior customer service, and drive continuous improvement. * Maintain a healthy work-life balance and enjoy a high quality of personal life within an excellent working environment. **Our Offer** Additionally, we offer job stability and financial security. Our package includes: * **Monthly salary** of 28,000 to 30,000 Mexican pesos (direct employment, fully nominal), * **Work schedule**: Monday through Sunday, with two weekdays off; three rotating shifts (morning, afternoon, night) each month. * **Work location**: Paseo de la Reforma, Santa Fe. **What You Need to Know** * Minimum 2 years of experience in similar roles such as: Application Support, Technical Support, Support Assistant, Support Analyst, Systems Assistant, Customer Support, or Customer Service. * Advanced conversational English is mandatory. * 1–2 years of experience providing Level 1 (L1) end-user support, including logging service tickets using Workforce Management (WFM) tools: Zendesk, Freshdesk, Zoho, Dynamics, Jira, ServiceNow, Salesforce, Nice, Genesys, etc. * Strong sense of urgency, responsiveness to requests, and appropriate handling of end-users from business departments. * Advanced proficiency in Excel, Google Sheets, Tableau, or Power BI for data analysis and report generation. **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Software Development / Programming **Skills:** * WFM Application Support * Excel, Google Sheets, Tableau, Zoho * Power BI, Zendesk Reporting * Jira, Trello, Workforce, CRM * VIP Support, Service Desk *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6949d9e53600003700bb0179&source=indeed*