**Location:** Reynosa, Tamaulipas, Mexico **Job ID:** R0102414 **Date Posted:** 2025\-11\-05 **Company Name:** HITACHI ENERGY MEXICO, S.A. DE C.V. **Profession (Job Category):** IT, Telecom \& Internet **Job Schedule:** Full time **Remote:** No **Job Description:** **The Opportunity** Are you passionate about hands\-on IT support and ready to make a real impact in a fast\-paced manufacturing environment? Hitachi Energy Transformers is looking for a proactive and customer\-focused **OSS \-** **IT Support Specialist** to join our Business Solutions IT team in **Reynosa, Mexico** . This **Day shift** role ( Monday–Friday, 7:20AM–4:56 PM) offers the chance to be the face of IT, solving real\-world tech challenges and ensuring smooth operations for our on\-site users. You’ll be part of a global organization that values innovation, collaboration, and continuous improvement. If you're ready to grow your career in a role that blends technical expertise with people skills, this is your opportunity. **How You’ll Make an Impact** * Deliver ready\-to\-use computers and provide desk\-side support to users. * Troubleshoot hardware and software issues requiring physical intervention. * Guide users through self\-service tools and provide ad\-hoc training. * Manage inventory and update asset records in CMDB. * Coordinate logistics for device shipments and warranty cases. * Support IT equipment in meeting rooms and collaboration areas. * Host and assist third\-party technicians on\-site. * Monitor computer rooms for optimal functionality and compliance. * Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. **Your Background** * Formal education or apprenticeship in IT from an accredited institution. * Minimum 2 years of professional experience in IT support. * Fluent in **Spanish and English** , with strong communication skills. * Proactive, solution\-oriented, and able to work independently. * Familiarity with tools like ServiceNow, MS Office 365, Windows, iOS. * Legal authorization to work in Mexico (no visa sponsorship available). **More About Us** * At Hitachi Energy, we foster a culture of innovation and inclusion. * You’ll have opportunities to grow your skills and advance your career. * Join a team that’s powering a sustainable energy future. **Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a** **general inquiry form** **on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ **This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.** ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------