**JOIN THE MACSTORE TEAM** At **MacStore**, an Apple Premium Reseller (APR) and authorized Apple partner, we are seeking passionate **Technical Support** professionals with a strong interest in technology and customer service. We offer **continuous training, Apple certification, and real career growth** within a leading company in Latin America. **What will you do?** * Provide **first- and second-level technical support** to Apple users. * Diagnose, service, and deliver customized solutions for devices. * Track completed service requests. * Promote and sell additional services. * Meet departmental metrics and performance indicators. **What are we looking for in you?** * High school diploma or **completed technical degree**. * **Minimum 1 year of experience** in computer and mobile phone repair. * Passion for customer service and client interaction. * Residence near the workplace location. * Full-time availability. **Schedule** * Monday through Sunday * Rotating shifts: 11:00 a.m. to 8:00 p.m. // 12:00 p.m. to 9:00 p.m. * **Rotating weekday rest days** **We offer** * Monthly base salary of **MXN $9,900 gross** * **Commissions of 9% to 20%** on services performed * Punctuality bonus * Monthly food vouchers **Statutory and above-statutory benefits** * **Apple Certified Macintosh Technician** certification * Profit-sharing (approx. 3 months’ salary) * Salary increase at the **fourth month** * Life insurance * Savings fund * 100% IMSS contributions * Direct, indefinite-term employment contract * Job stability and professional development * **Additional benefits upon permanent hiring** * Productivity bonus * Savings fund * Employee discounts with Apple and other prestigious brands * Christmas bonus **Work location:** MacStore Forum Coatzacoalcos **Apply through this channel** if you meet the profile. We will contact you shortly.