Job Summary: MacStore is seeking a customer-service-oriented Technical Support professional to deliver customized solutions and promote Apple services. Key Highlights: 1. Be part of the top team in Apple product and service distribution 2. Provide personalized Level 1 and Level 2 technical support to Apple users 3. Opportunity for professional growth and Apple certifications ### **Join the MacStore family!** MacStore, Latin America’s leader in Apple product and service distribution (Apple Premium Reseller – APR), invites you to become part of the best team. ### **Our store is looking for: Technical Support** **WE OFFER:** * Monthly base salary: $9,900.00 gross * Commissions of 9% to 20% on the total amount of services performed * Bonus for achievement of performance indicators **Statutory and enhanced benefits from day one:** * 100% IMSS registration * Direct employment with the company * 17-day Christmas bonus, increasing with seniority * 12 vacation days plus vacation premium * Profit-sharing of up to three months’ salary * Life insurance and funeral expense assistance * Uniforms **Enhanced benefits upon achieving permanent status:** * Apple Certified Macintosh Technician certification * Grocery vouchers * Punctuality bonus of $1,200 * Savings fund * Discounts with prestigious brands * Christmas bonus **Requirements** * Completed high school or **technical degree** * **Minimum 1 year of experience** in computer and telecommunications equipment repair * Passion for **customer service and client interaction** * Residence near the workplace location **Responsibilities** * Provide **Level 1 and Level 2** technical support to Apple users * Deliver **personalized** assistance and issue resolution * Timely follow-up on performed services * Promotion and sale of **additional services** * Adherence to established **metrics and performance indicators** **Schedule** * Rotating schedule Monday through Sunday * 11:00 a.m. to 8:00 p.m. * 12:00 p.m. to 9:00 p.m. * **One weekday day off**