Help Desk

Description

Job Summary: We are seeking Help Desk personnel with experience in technical support to handle, diagnose, and resolve Level 1 incidents. Key Responsibilities: 1. Receive and handle technical support calls 2. Diagnose and resolve Level 1 incidents 3. Provide basic training to end users We are looking for candidates for the Help Desk department. Location: Boca del Río, Ver. **What will you do in this role?** * Receive and handle technical support calls related to technical failures, equipment operation, and functional queries. * Provide hardware consultation, perform basic physical component inspections, and conduct initial failure validation. * Guide users on proper machine and associated platform operation. * Deliver basic end-user training for appropriate equipment usage and prevention of recurring incidents. * Diagnose and resolve Level 1 incidents; escalate to the relevant department when necessary. * Log and track tickets to closure, ensuring adherence to response time requirements. **What are we looking for in you?** * Technical diploma or bachelor’s degree in Systems, Computer Science, Technical Support, or related field. * Minimum 1 year of experience in Help Desk, technical support, or telephone customer service. * Basic knowledge of hardware, initial failure diagnosis, and remote support. * Strong verbal communication skills and service orientation. * Proficiency with ticketing tools and Microsoft Office suite. **What do we offer?** * Base salary * Statutory benefits * Grocery vouchers * Training and certification opportunities Take the next step in your career and join our team! Our company provides equal employment opportunities regardless of race, color, religion, gender, sexual orientation, marital status, nationality, disability, etc. We do not require medical certificates confirming non-pregnancy or HIV-negative status as conditions for hiring, continued employment, or promotion. SISTEMAS CONTINO, S.A. de C.V., located at Av. Prolongación Díaz Mirón 4751, Col. Las Antillas, C.P. 91936, Veracruz, Ver., is certified under Mexican Standard NMX-R-025-SCFI-2015 on Labor Equality and Non-Discrimination, certificate number C20103 and folio 16/2021. PRIVACY NOTICE: The information you provide may be used solely for internal HR procedures and reporting. By submitting your CV, you agree to the terms and conditions of our Privacy Notice. Benefits: * Free parking * Company phone * Free uniforms * Grocery vouchers Experience: * Technical support: 1 year (Preferred) * Help desk: 1 year (Preferred) Work Location: On-site employment