Level 2 Support Analyst

Description

Job Summary: We are seeking a dynamic and proactive Level 2 Support Analyst to join our team and grow within managed connectivity solutions (M2M/IoT). Key Highlights: 1. Opportunity for professional growth in managed connectivity solutions. 2. Join a leading team in M2M/IoT solutions. 3. A key support role involving customer service and system maintenance. Join M2M Dataglobal in Veracruz, Mexico! At M2M Dataglobal, we continue to grow and are looking for top talent for our support team in Veracruz, Mexico. We are seeking an Electronics, Telecommunications, Computer Science, or related-field Engineer to join our team as a Level 2 Support Analyst. We seek a dynamic, proactive individual eager to learn and committed to developing a career with a Latin American leader in managed connectivity solutions (M2M/IoT). Key Responsibilities: * Deliver customer service adhering to the support area’s protocols and quality standards. * Provide timely and satisfactory solutions via email, Zendesk platform, or other channels regarding connectivity, GPS devices or routers, and platforms. * Perform maintenance on asset management systems (FOTA, Scuti, QMS, RMS, etc.). * Maintain strong relationships with suppliers, manufacturers, distributors, and end users. * Provide preventive or corrective support to colleagues across all available platforms and applications. Requirements: * Knowledge of GPS installation and operation. * Experience with GPS hardware. * Familiarity with managed M2M connectivity. * Proactive, dynamic profile with willingness to learn. Conditions: * 3-month probationary period, with potential transition to an indefinite-term contract based on evaluation and performance. * Working hours: 8:30 AM to 6:00 PM. If you are ready to grow professionally and become part of a leading team in connectivity solutions, we want to meet you! Salary: $17,800.00 per month Benefits: * Option for an indefinite-term contract * Life insurance Workplace: On-site employment