DISPATCH SERVICE ADVISOR

Description

Position Summary: Responsible for dispatching finished products, ensuring correct quantities and adherence to the loading schedule, while supporting national security initiatives. Key Highlights: 1. Key role in dispatch logistics and security. 2. Direct interaction with customers and operators. 3. Opportunity for supervision and operational management. **Job Description** ------------------------- Execute the dispatch of finished products, ensuring dispatch of the specified quantities and products destined for customers or UNs, while complying with the loading schedule and supporting the implementation of the national security strategy. **Main Responsibilities** --------------------------------- * Answering phone calls from internal and external customers. * Receiving monetary income: cash, checks, credit/debit card payments, and handing over funds to cash collection personnel. * Reconciling shift entries and exits for cement and multi-products. * Document control: scanning delivery notes, sending physical delivery notes to accounts receivable, handling provisional documents, return forms, weighing tickets, etc. * Preparing cement and multi-product reports: daily shipments, inventories, dwell times, production volumes. * Preparing railway documentation. * Implementing and monitoring road safety: express checklists, risk route sheets, driver logbooks. * In the Supervisor’s absence, assign tasks to technical staff and monitor ongoing operations. **Job Challenges** -------------------- * Direct interaction with operators. * Shift reconciliation. * Customer interaction. * Supervision of operator logbooks. **Required Skills and Knowledge** ------------------------------------------ Education: * Industrial Engineering, * Engineering (various disciplines), * Bachelor’s Degree in Accounting, * English language proficiency: B1 level or higher. Required Experience: * Dispatch experience. * Customer service experience within the cement and multi-product dispatch process. Required Knowledge: * Microsoft Office (Excel: beginner to advanced). Critical Competencies: * Customer Focus (5\) * Results Orientation (3\) * Problem Solving (3\) * Conflict Management (4\) * Process Management (3\) **Relationships** -------------- Internal: * Logistics and Service Manager, * Plant Logistics Coordinator / CEDI Managers, * Operations Supervisor. External: * Pickup customers, * Cash customers, * Cash collection personnel. **Diversity and Inclusion at CEMEX** ----------------------------------- At CEMEX, we recognize the diversity of the world in which we live and conduct business. We respect diversity, promote inclusion, and prohibit discrimination against any talented individual, regardless of gender, physical ability, age, sexual orientation, culture, ethnic origin, religion, political affiliation, marital status, pregnancy/maternity/paternity, or nationality. We foster an equitable culture to build a sustainable business and ensure the well-being and development of CEMEX employees.