Job Summary: We are seeking a Visual Basic Analyst for L2 Support, responsible for supporting critical business applications, resolving incidents, and collaborating with teams. Key Highlights: 1. Key role in supporting critical business applications 2. Incident resolution and problem analysis 3. Collaboration with development teams and business users Capital Empresarial Horizonte, a Mexican company specializing in Human Resources and Information Technologies, is seeking: · Visual Basic Analyst – L2 Support To work at offices in CDMX Hybrid work model (3 days Home Office – 2 days on site) · English: Advanced level (mandatory): Capable of participating in technical discussions, writing clear documentation, and communicating effectively with global teams. · The Visual Basic Analyst – L2 Support is responsible for providing second-level support for business-critical applications developed in Visual Basic (VB6 / VBA / VB.NET). The role focuses on incident resolution, problem analysis, defect correction, minor enhancements, and close collaboration with L1 support, business users, and development teams. Advanced English proficiency is required to interact with global stakeholders, document solutions, and participate in technical discussions. Requirements: Solid experience with Visual Basic technologies: VB6 and/or VB.NET VBA (Excel, Access or other Office integrations) Typically 3–6 years of experience in application support or development using Visual Basic technologies. Prior experience in AMS / Production Support / L2 Support is highly desirable. Experience with SQL and relational databases (e.g., SQL Server, Oracle, MS Access). Good understanding of application support in production environments. Debugging skills, code analysis, and performance issue resolution capabilities. Experience working with legacy applications and understanding of technical debt. Familiarity with ITSM tools (e.g., ServiceNow, Remedy or similar ticketing systems). Basic knowledge of Windows services, scheduled tasks, and application logs. · We offer: Office working hours 100% payroll scheme Salary open to negotiation based on experience Statutory benefits Enhanced benefits (family SGMM, SV coverage of 1 million, food vouchers, 30-day bonus, PTU). -Requirements- Minimum education: Higher education – Bachelor’s degree years of experience Keywords: analyst, support, apoyo, soporte