Position Summary: We are seeking an Application Support professional to handle and resolve incidents, monitor applications, manage tickets, support end users, develop new functionalities, and optimize applications. Key Responsibilities: 1. Application incident handling and resolution 2. Development of new functionalities and performance optimization 3. Experience with DevOps approach and key programming languages Royal Holiday Group, with 40 years of experience, is a leader in the international tourism industry. We have over 90,000 members enjoying more than 200 destinations and global cruises. Additionally, we operate the Park Royal Hotels \& Resorts chain, comprising 14 hotels in Mexico and 4 international properties in Puerto Rico, Miami, Orlando, and Buenos Aires. Currently, we are seeking an **APPLICATION SUPPORT** **Requirements:** * **Education:** Bachelor's Degree in Computer Science or related field * Intermediate to advanced English proficiency * Specialization: Computer Systems or related field **Responsibilities:** * Handling and resolution of incidents (errors, outages). * Continuous application monitoring. * Ticket management and tracking. * End-user support. * Escalation of incidents to higher support levels (N2, N3\). * Identification and resolution of bugs. * Correction of functional and technical errors. * Implementation of urgent production fixes. * Development of new functionalities. * Execution of business process changes. * Application performance optimization. **Knowledge Requirements:** * Programming Languages: C\#, Python, JavaScript, PHP, Go, and .NET * Tools: Postman, Visual Studio * SQL: Intermediate to advanced level (programming and performance tuning) * Support: Incident handling and resolution * Methodology: Experience working with DevOps approach **Schedule and Benefits:** * Remote work * Professional development opportunities and training resources. * Flexible work arrangements