Description
Job Summary:
We are seeking a Field Technical Support professional to diagnose failures, perform repairs, and track incidents, providing on-site support.
Key Highlights:
1. Continuous field engineering training
2. Incident report handling and closure
3. Timely resolution of technical incidents
**Compusof México**
We are looking for your talent as Field Technical Support in **Ciudad Obregón.**
**Requirements:**
* Technical degree in computing, systems, or equivalent in a related field
* Experience as a field engineer/technician in telecommunications, systems, technical support, or related areas (at least 6 months of experience)
**Knowledge:**
* Maintenance and repair of computer equipment.
* Laser printers.
* Telephony and networking (basic).
* Structured cabling (desirable).
* Configuration of routers, switches, and network hubs.
**Responsibilities:**
* Diagnose faults reported by customers.
* Replace components, track incidents, handle and close reports.
* 100% FIELD.
**Job Responsibilities:**
Timely resolution of incidents and/or technical failure requests from users, within the timeframes agreed with the client.
**We Offer:**
* Training as a Field Engineer.
* Continuous training.
* Statutory benefits.
* Per diems.
* Per diem card.
**Work Schedule:**
100% On-site, field work.
Support at locations outside the employee's city of residence.