Receivables Support Representative

Description

Summary: This role is for a proactive and detail-oriented Receivables Support Representative responsible for driving collections, resolving billing issues, managing accounts receivable, and protecting company cash flow in a fast-paced environment. Highlights: 1. Direct impact on revenue protection and cash flow 2. High ownership across collections and billing operations 3. Opportunity to improve operational systems and workflows **Receivables Support Representative (Collections, Billing Resolution \& Accounts Receivable) – Remote \| U.S. Hours****Position Type:** Full\-Time, Remote **Working Hours:** U.S. Business Hours **About the Role** At Pavago, one of our clients is hiring a **Receivables Support Representative** to support collections, billing resolution, and accounts receivable operations in a fast\-paced, execution\-driven environment. This is not a passive support role. You will be responsible for: * Driving collections follow\-through * Resolving billing issues * Managing receivables cases * Maintaining CRM accuracy * Protecting company cash flow You’ll work closely with: * Customers * Operations teams * Billing departments * Leadership To ensure invoices are resolved quickly, payments are collected efficiently, and customer accounts remain accurate and organized. If you are: * Persistent * Detail\-oriented * Process\-driven * Strong with customer communication This role is a strong fit. **What You’ll Own****Collections \& Payment Execution (Primary Focus)*** Execute daily outbound collections through: * + Phone calls + Emails * Follow up consistently until: * + Payment is received + A payment commitment is secured * Reduce: * + Aging balances + Delinquency risk * Identify opportunities to: * + Improve collections efficiency + Convert customers to auto\-pay * Maintain disciplined collections follow\-up cadence **Receivables Case Management*** Investigate billing issues and payment discrepancies * Identify root causes instead of temporary fixes * Open, track, and resolve cases within: * + Salesforce + CRM systems * Ensure every case includes: * + Clear issue summaries + Investigation notes + Resolution details * Confirm customer understanding before closing cases **Billing Issue Resolution*** Diagnose issues involving: * + Invoice discrepancies + Account setup errors + Service or billing mismatches * Coordinate with internal teams to resolve issues quickly * Prevent recurring billing errors through process improvement **Customer Communication \& Follow\-Up*** Communicate professionally and confidently with customers * Balance: * + Collections urgency + Positive customer experience * Provide updates regarding: * + Payments + Billing investigations + Account status * Handle objections and escalations professionally **Documentation \& CRM Accuracy*** Maintain clean and organized records within: * + Salesforce + CRM platforms * Log: * + Calls + Emails + Payment commitments + Outcomes * Ensure all documentation remains: * + Accurate + Structured + Audit\-ready **Process Improvement \& Operational Support*** Identify recurring billing or collections issues * Recommend workflow and process improvements * Contribute insights during operational reviews * Help reduce: * + Escalations + Repeated billing errors + Delayed collections cycles **What Success Looks Like*** Aging balances decrease consistently * Billing issues are resolved quickly and accurately * CRM records stay clean and audit\-ready * Customers receive professional and timely communication * Collections workflows run consistently without missed follow\-ups **What Makes You a Strong Fit*** You follow through until issues are fully resolved * You are: * + Organized + Persistent + Detail\-oriented + Execution\-focused * You balance collections discipline with customer professionalism * You can manage high\-volume workloads without losing accuracy * You proactively identify and solve operational issues **Required Experience \& Skills****Experience*** Experience in: * + Accounts Receivable + Collections + Billing support + Customer account management **Core Skills*** Experience handling: * + High\-volume calls and emails + Customer payment follow\-ups + Billing investigations * Familiarity with: * + Salesforce + CRM systems * Strong: * + Communication skills + Problem\-solving ability + Attention to detail * Comfortable working remotely during U.S. business hours **Nice to Have*** Structured collections or AR operations experience * Experience improving: * + Cash flow + Delinquency rates + Auto\-pay adoption * Exposure to: * + Operations teams + Service coordination workflows + Process optimization initiatives **What a Typical Day Looks Like*** Execute collections calls and payment follow\-ups * Investigate invoice or billing discrepancies * Update Salesforce and customer account records * Coordinate with internal teams to resolve issues * Follow up on past\-due invoices and payment commitments * Track account status and collections progress * Identify recurring operational or billing problems **In short:** You help protect company revenue by ensuring collections are handled consistently, billing issues are resolved accurately, and customer accounts remain organized and up to date. **Key Metrics (KPIs)****Collections \& Receivables*** Amount of cash collected * Reduction in aging balances * Auto\-pay conversion rate * Completion of daily collections activity **Case Management \& Accuracy*** Billing cases resolved within SLA * CRM accuracy and documentation quality * Reduction of cases open longer than 2 weeks **Communication \& Execution*** Follow\-up response speed * Reduced escalations * Consistent and professional customer communication **Why This Role Stands Out*** Direct impact on revenue protection and cash flow * High ownership across collections and billing operations * Structured execution\-focused environment * Opportunity to improve operational systems and workflows * Growth path into: * + Accounts Receivable Lead + Billing Operations + Revenue Operations + Finance Operations **Interview Process*** Initial Screening Call * Recruiter Interview * Client Interview * Offer \& Onboarding **Apply Now** If you: * Are disciplined with collections follow\-ups * Enjoy solving billing and payment issues * Can communicate confidently with customers * Thrive in structured, execution\-focused environments This role is a strong opportunity to build a career in collections, billing operations, and revenue support while making a direct impact on business performance.