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Job Summary: We are seeking a technical support specialist to maintain technological platforms and infrastructure, with an emphasis on problem resolution and attention to detail. Key Highlights: 1. End-user technical support and system management 2. Participation in software and hardware testing 3. Vulnerability analysis and risk mitigation **Objective:** Provide technical support for platforms and technological infrastructure. **Requirements:** * Attention to detail * Ability to integrate into team environments * Analytical skills and capacity to effectively solve problems * High level of service orientation * Excellent verbal and written communication skills * Detail-oriented mindset and ability to conduct thorough system testing **Primary Job Responsibilities:** * Provide end-user technical support via ticketing systems * Email and PureCloud system administration * Participate in software and hardware testing to ensure proper functionality * Stay continuously updated on technology trends * Provide additional technical assistance during special events (as applicable) * Contribute to documentation and updating of internal procedures * Perform support activities, maintenance, data backups, and IT inventory management * Collaborate in vulnerability analysis of systems, applications, and networks * This includes identifying and evaluating potential weaknesses in the IT infrastructure and proposing solutions to mitigate associated risks Employment Type: Full-time Benefits: * Discounts and preferential pricing * Option for indefinite-term contract * Life insurance * Complimentary uniforms * Grocery vouchers Work Location: On-site employment
