CUSTOMER SOLUTIONS ASSISTANT

Description

Position Summary: The Customer Solutions Assistant supports the handling of shipping control requests by generating administrative reports and coordinating shipments to improve customer satisfaction. Key Highlights: 1. Customer request handling and management 2. Shipment coordination and tracking 3. Administrative report generation Customer Service City: GUERRERO Publication Date: Mar 31, 2026 Schedule: 9:00 AM to 6:00 PM Description: CUSTOMER SOLUTIONS ASSISTANT Role: CUSTOMER SOLUTIONS ASSISTANT Support timely and accurate handling of incoming shipping control requests by generating administrative reports and verifying data to coordinate shipments, consistently meeting performance indicators to enhance customer satisfaction. Service Report Compliance % compliance rate Call Closure 100% closure rate Time in Shipping Control % compliance rate 1. Timely and accurate handling of assigned Service Reports through daily review of each report to address customer requests using available management tools, ensuring satisfactory responses. 2. Reporting on services entering Shipping Control through daily review of shipment scans, supported by visit and control label information via the CRM-SOLUCIONA shipping management system, to evaluate and manage customer service and support; providing operational feedback on process deviations. 3. Executing timely and accurate calls to customers regarding shipments entered into Shipping Control through the daily shipment coordination and customer calling process, to evaluate and manage customer service and support; providing operational feedback on process deviations. 4. Generating reports for shipments requiring them, by tracking incidents per operational cycle procedures, to notify and coordinate shipments as soon as possible. 1. Operations. For the monthly shipping report in Shipping Control and Tracking Orders. 2. Commercial. To support customer needs related to incidents, providing assistance and coordinating efforts to fulfill customer requests via Tracking Orders. 3. Contact Center. To resolve customer shipment incidents. General Purpose Results Main Responsibilities Decision Making Internal Relationships 1. Customers. To resolve their requests. Education: High school diploma or technical degree. Administration, final. Office Package: basic. Indicator tracking. Customer Service: 6 months. Problem solving, personnel management.