**Role Summary** Act as knowledge expert for the customer journey (e.g. underwriting parameters, claim settlement process, product sales) to support Team development outcomes Complement the Team skillset by bringing deep expertise unique to someone who has worked in Underwriting, Claims, or Sales/ Business development Contribute to customer journey mapping, user stories and user experience research/insight Help design smooth integration with larger picture process/workflow for the organization **Responsibilities** * Has strong understanding of the existing process (e.g., underwriting, claims, sales), including key pain points, legal requirements and/or systems involved * Help problem solve for the Team, contributing views on topics within their expertise * Help in calculations and information gathering for tactical/strategic decisions (e.g. calculating value of implementing features, performing pro/con or quantitative analysis) * Take a leading role in generating user story ideas based on expertise * Discuss with Digital Product Owner, UI/UX designers, and developers to clarify details around user stories that are already in backlog (both own ideas and others’) * Assist the team with user story definitions and acceptance criteria * Help with customer tests to validate details, assumptions or questions, and test the new journey * Decide on most appropriate testing approach and is responsible for all required preparations (e.g. questionnaire, interview script) **Education, Knowledge, Experiencie** * Background in business, finance, sales, applied mathematics, or statistics OR * MS/BS degree in business, finance, applied mathematics, or statistics **Functional Competencies** * Able to combine deep understanding of Chubb underwriting process with forward thinking on best practices in industry and future opportunities * Strong leadership and communication skills, with confidence to explain complex process or technical details to diverse groups of people * Strong problem solver with ability to lead complex discussions to an effective outcome **Tecnical Competencies** Deep subject matter expertise in the field that you are supporting (e.g., underwriting, claims, sales/ business development) Solid understanding of the MVP mindset; ability and willingness to learn Agile ways of working Willing and able to break the mold, challenging the status quo for the good of the customer Able to concisely and effectively interact with key roles within the Agile team Experience with writing user stories, acceptance criteria and helping team members to decompose work to drive prioritization is ideal