Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education. **Product Owner – Reliability (Post-Booking)** **Location:** Mexico City – Hybrid Mode **Department:** Digital Product / E-commerce **Position Type:** Full time **About the Role** We are looking for a **Product Owner** passionate about reliability and user experience in **post-booking** processes to join our e-commerce team at a leading airline. Your main responsibility will be ensuring that post-purchase products (reservation management, changes, additional services, etc.) operate reliably and efficiently, continuously improving their quality, stability, and customer satisfaction through data-driven decisions. **Responsibilities** * Be responsible for the reliability of digital products during the **post-booking** stage. * Identify, prioritize, and lead initiatives aimed at improving the **stability, performance, and experience** of these products. * **Propose improvements in user flows that increase CSAT (Customer Satisfaction Score)**. * Maintain and evolve the **product backlog**, ensuring value delivery aligned with business objectives. * Collaborate closely with developers, design, QA, support, operations, and other key stakeholders. * Actively participate in agile ceremonies: sprint planning, refinements, retrospectives, and dailies. * Use tools such as **New Relic, FullStory, Jira, and Confluence** to monitor product health and user experience. * Identify opportunities from data, failure reports, traffic monitoring, and user behavior. **Requirements** * **1-2 years of experience as a Product Owner** in digital products. * University degree in **Engineering**, **Computer Science**, **Information Technology**, or related fields. * Familiarity with practices and tools of **agile methodology**. * Knowledge of management and monitoring tools: **Jira, Confluence, New Relic, FullStory**, among others. * **Data-driven** profile, with skills to interpret data and make informed decisions. * Proactive in identifying improvement opportunities, proposing solutions, and prioritizing them. * Strong communication skills, both verbal and written, to interact with technical and business teams. **Desirables** * Knowledge or experience in the **aviation**, **travel**, or **transportation** industry. * Experience in products related to **reservation management**, **flight changes**, **post-purchase services**. * Experience with data visualization tools (such as Looker, Tableau, or similar). * Intermediate-to-advanced English (technical reading and collaboration with global teams). Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Candidate Privacy Policy Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This Candidate Privacy Policy (orioninc.com) (“Notice”) explains: * What information we collect during our application and recruitment process and why we collect it; * How we handle that information; and * How to access and update that information. Your use of Orion services is governed by any applicable terms in this notice and our general Privacy Policy.