Requisition ID: 244458 Join a purpose driven winning team, committed to results, in an inclusive and high\-performing culture. **Purpose** The CRM Platforms and Data Integration Director is a senior, high\-impact role requiring excellent communication skills, empathy, organizational ability, and critical thinking. This professional must be capable of making informed decisions, leading discussions on new business requirements for platform development, motivating their team, and resolving conflicts effectively. They are responsible for leading the strategy, implementation, and administration of Customer Relationship Management (CRM) systems and ensuring smooth, efficient data integration, with a focus on automation, reactive monitoring, and proactive system observability. This role is critical to optimizing CRM technologies, enhancing customer experience, and supporting business growth through effective use of data and technological platforms. **Responsibilities** 1\. Leadership and Team Development: a) Lead and motivate a multidisciplinary team of engineers, providing guidance and development opportunities. b) Develop and execute the CRM strategy aligned with the bank’s overall objectives, improving customer engagement and optimizing technological solutions to support business growth. c) Foster a culture of collaboration, creativity, and continuous learning. d) Develop Team Leads (TLs) and engineers within their teams. e) Continuously enhance their own skills. 2\. Strategic Management: a) Collaborate with organizational leaders to define and execute the technical strategy. b) Ensure projects align with organizational goals and objectives. c) Oversee the implementation and optimization of CRM technologies to support the bank’s business processes and objectives. 3\. Change Agent: a) Identify and lead initiatives to improve engineering processes and practices. b) Promote adoption of new technologies and industry best practices. 4\. People and Project Management: a) Efficiently manage team members to meet project deadlines and objectives. b) Collaborate with product and agility teams to plan and execute successful releases. 5\. Ensuring Technical Quality: a) Oversee code quality, architecture, and coding practices. b) Implement software engineering best practices. c) Keep applications relevant to their team’s context up\-to\-date. d) Supervise the integration of CRM platforms such as Salesforce with other banking systems, ensuring uninterrupted data flow and optimal functionality. e) Establish and maintain data governance policies to ensure data quality, security, and regulatory compliance. 6\. Salesforce: a) Understand Salesforce architecture and its best practices for configuration and code\-based or no\-code development. b) Promote the use of OmniStudio to maximize no\-code solutions. c) Oversee Apex development for solutions requiring custom code. d) Oversee Lightning Framework development for building user interfaces. e) Promote best practices for Salesforce programming languages such as Salesforce Object Query Language (SOQL) for data querying and Salesforce Object Search Language (SOSL). f) Stay current with Salesforce innovations that the institution can leverage daily to improve existing processes and implement new functionalities designed to efficiently solve complex problems. **Education / Experience** * Bachelor’s degree in Computer Science, Systems Engineering, or related field. * Proven experience implementing CRM platforms such as Salesforce, Dynamics 365, or HubSpot. * Knowledge of Agile methodology principles and flexibility to adapt experience to new and constantly evolving environments. * Teamwork orientation. * Preferred: OmniStudio Developer course. * Preferred: Salesforce Administrator course. * Preferred: Salesforce Platform Developer course. * Preferred: Salesforce Financial Services Cloud Specialist course. Experience in any of the following technologies: * Demonstrable experience in data migration using Qlik and Talend. * Relational databases: MySQL, PostgreSQL, SQL Server, DB2; non\-relational databases: MongoDB/Redis. * Proficiency in using Git for versioning code/configurations and Jira for task tracking and time logging of activities. * Knowledge and experience in Agile environments (Scrum). * Must be a creative individual, able to devise new technological solutions and resolve complex problems. Technical Skills * Identifies and communicates trade\-offs in tasks. * Ability to lead bug resolution efforts. * Participates in Secure Code Tournament activities. * Knowledge of design patterns (creational). * Demonstrates in\-depth knowledge of programming languages used by their team. * Proficiency in SQL. * Shows progress without requiring close supervision. * Self\-sufficient when developing within their technology stack. * Knowledge of SOLID principles. * Can conduct objective code reviews. ***At Scotiabank, we value the unique skills and experiences each person brings to the bank, and we are committed to creating and maintaining an inclusive and accessible environment for everyone. All employees must comply with the bank’s policies, standards, codes, and guidelines related to non\-discrimination and workplace accommodations.*** ***If you require any accessibility accommodations during the process, please let our Talent Attraction team know.*** ***Under no circumstances should pregnancy or HIV tests be requested.*** Location(s): Mexico : Ciudad de México : Mexico Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.