Mezquitillo Office Management Job Listings

Indeed

Subro Claims Rep I

Chubb is a global leader in insurance with operations in 54 countries; we are backed by our financial strength, which distinguishes us as one of the world’s most profitable insurers. "Chubb in Mexico is a company committed to diversity and inclusion. We do not discriminate on the basis of disability, race, religion, sexual orientation, economic status, nationality, or any other grounds." **Job Requirements:** * Completed degree in Business Administration, Law, or related field. * Knowledge of special policy conditions for clients with insured vehicle fleets. * Knowledge of claims administration and operational processes for auto claims, and of the organizational structure of the department. * Knowledge of vehicle repair processes. * Proficiency in Microsoft Office Suite. * Proficiency in auto claims systems modules. * Three to four years of experience in the auto insurance sector. * Two years of experience working in operational processes for handling auto claims within the adjusting or valuation area. **Job Responsibilities:** * Identify and review the claim activity of clients with insured fleets, reconciling agreements and following up on cases and complaints triggered, to fulfill the negotiated service. * Advise the auto claims operational areas on special policy conditions for fleet clients, to ensure service delivery in accordance with the coverage terms established. * Analyze claims for special accounts, generating indicator reports and relevant information for submission to Risk Managers and agents. * Plan and conduct monthly visits to Risk Managers and agents to review logs and assess service quality. * Manage the handling of insured fleet claims, tracking them from adjustment through to repair of insured units, to meet the account’s established service terms. * Conduct frequent visits to repair shops to follow up on complaints and review the repair process for insured units. * Administer the reserve for claim activity of fleet clients, performing the corresponding clean-up to meet departmental performance indicators. * Address inquiries regarding claims triggered by agents and Auto Claims Management, documenting necessary information electronically or during working sessions to ensure proper understanding and application of claims processes per account. **If you require any specific accommodation for your interviews, please inform the Human Resources representative who contacts you to initiate your hiring process.**

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico

UNE Junior Administrator64524788443779121

Indeed

UNE Junior Administrator

Chubb is a global leader in insurance with operations in 54 countries; we are backed by our financial strength, distinguishing us as one of the most profitable insurers in the world. "Chubb in Mexico is a company in favor of diversity and inclusion. We do not discriminate based on disability, race, religion, sexual orientation, economic status, nationality, or any other reason." **Job Requirements:** • Graduate in administrative sciences, economics, or actuarial science • Experience in customer service. • Intermediate Excel skills **Job Responsibilities:** * Receive Condusef claims and assign them to the corresponding legal team for prompt attention, complying with a 24-hour SLA. * Respond to requests from Condusef to search for potential SIAB Vida insured individuals by conducting searches across different platforms and databases, complying with a 24-hour SLA. * Deliver information required for external audits for Operations, downloading such information from various internal company administration and transaction processing platforms. If you require any specific accommodation for your interviews, please specify it to the Human Resources representative who contacts you to begin your process.

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico

ADMINISTRATOR SERVICE OPERATIONS64316489336579122

Indeed

ADMINISTRATOR SERVICE OPERATIONS

MANAGE THE OPERATION OF THE SERVICE OFFICE, SUPERVISING THE ACTIVITIES CARRIED OUT BY ADMINISTRATIVE ASSISTANTS, IN ORDER TO MEET SERVICE TIMELINES FOR PROVIDING CREDIT, INSURANCE, AND SAVINGS PRODUCTS

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico

Indeed

Claims Loss Adjuster

Chubb is a world leader in insurance with operations in 54 countries; we are backed by our financial strength, distinguishing us as one of the most profitable insurers in the world. "Chubb in Mexico is a company that supports diversity and inclusion. We do not discriminate based on disability, race, religion, sexual orientation, economic status, nationality, or any other reason." **Insurance Adjuster (Auto Claims):** You will be responsible for handling the assessment and resolution of insurance claims related to automobile accidents. Your primary objective will be to determine eligibility and compensation amounts, act as an intermediary between the insurance company and policyholders, and ensure fair and efficient claim resolutions. **Work Location:** Periférico and Lopez Mateos Sur (Southern Guadalajara) **Job Requirements:** * Completed bachelor's degree in Law, Mechanical Engineering, Business Administration, or related field. * **Valid driver's license.** * Experience driving manual transmission vehicles. * **Clean credit history (up to date).** * Basic mechanical knowledge. * **Customer service experience.** * **NO PRIOR EXPERIENCE as an Adjuster.** * Availability to work 24/7. **Job Responsibilities:** * Provide advice to clients and adjust claims using legal knowledge regarding traffic regulations, policy management, and traffic rules. * Prepare documents and forms to collect necessary information about auto claims and damage estimates. * Submit files and update photos of damaged vehicles on the Chubb portal for internal tracking. * Analyze incidents at intersections or through site visits to determine whether assessment, repair, or referral to other departments is required. * Collect orders from Chubb or other insurance companies for expenses related to client vehicle damages. * Notify the relevant department of the start and completion of assigned claims and the results of the adjustment service. Explain to the client the process following claim adjustment and provide information for follow-up. * **If you require any specific accommodation for your interviews, please specify this to the Human Resources representative who contacts you to begin your process.**

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico

Market Intelligence Analyst64184564989825124

Indeed

Market Intelligence Analyst

Chubb is a world leader in insurance with operations in 54 countries; we are backed by our financial strength, distinguishing us as one of the most profitable insurers in the world. "Chubb in Mexico is a company in favor of diversity and inclusion. We do not discriminate based on disability, race, religion, sexual orientation, economic status, nationality, or any other reason." Implement satisfaction surveys using the NPS methodology to evaluate critical Chubb processes with agents and clients. Also conduct event surveys. Additionally, support the creation of market share dashboards through Power BI and coordinate regional market studies. **Responsibilities:** * Implementation and analysis of NPS for regional sales agents. * Implementation and analysis of NPS for Chubb Mexico travel product customers. * Implementation and analysis of NPS for Chubb Mexico home insurance customers. * Implementation and analysis of event surveys for Chubb Mexico. * Market share analysis using Power BI. * Support coordination of regional market studies, both in-house and with external providers. * Advanced intermediate English * Bachelor's degree in marketing, actuarial science, engineering, business administration, or related field * Excel (manipulate databases and pivot tables) * Power BI * Database management and analysis. ***If you require any specific assistance for your interviews, please specify it to the Human Resources representative who contacts you to begin your process.***

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico

Indeed

Agency Sales Support

Chubb is a world leader in insurance with operations in 54 countries; we are backed by our financial strength, which distinguishes us as one of the most profitable insurers in the world. "Chubb in Mexico is a company in favor of diversity and inclusion. We do not discriminate on the basis of disability, race, religion, sexual orientation, economic condition, nationality, or any other reason." **Position Requirements:** * Graduate of a Bachelor's degree in Business Administration or related fields. * Microsoft Office. * Knowledge of the Insurance industry. * Experience managing work teams, employees, and agents. * One year of experience in the sales area as an administrator and/or customer service. **Position Responsibilities:** * Manage the commercial relationship with the sales force through the analysis of business requests and agent prospecting, to meet sales budgets and quality standards in underwriting issued operations, ensuring portfolio quality. * Maintain permanent and effective communication with the sales force, understanding both agents and agent staff, through weekly or daily phone calls depending on the agent. * Manage the processes of adding, removing, and modifying agent business activities, both in Sales Administration systems (CRM) and in the Chubb Net portal. * Create and manage the delivery of products from the Commercial department to the sales force, monitoring each process they request to issue or close a business. * Administer commercial department policies to ensure that sales administrative processes are fulfilled and aligned with the Company's objectives. **If you require any specific support for your interviews, please specify it to the Human Resources representative who contacts you to begin your process.**

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico