50 Call Center & Customer Service in Zacatecas lowest at $8300.0+

Customer Care Service Representative FT Siniestros64536663528706120

Indeed

Customer Care Service Representative FT Siniestros

Responsible for providing attention and advisory services to calls from customers with Chubb auto insurance policies who have experienced an incident. Their main responsibility is to identify the customer's current stage in the claims process and provide support by escalating issues to the appropriate departments. The scope is national. The position interacts with Auto departments such as Adjustments, Valuation, Quality, and various administrative areas. Working hours: Monday to Saturday, 9:00 a.m.\- 5:00 p.m. Responsible for providing attention and advisory services to calls from customers with Chubb auto insurance policies who have experienced an incident. Their main responsibility is to identify the customer's current stage in the claims process and provide support by escalating issues to the appropriate departments. The scope is national. The position interacts with Auto departments such as Adjustments, Valuation, Quality, and various administrative areas. Working hours: Monday to Saturday, 9:00 a.m.\- 5:00 p.m.

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico

Negotiable Salary

Customer Care Service Representative PT Siniestros64331735152257121

Indeed

Customer Care Service Representative PT Siniestros

Responsible for providing attention and advisory services to calls from customers with Chubb auto insurance policies who have experienced an incident. Their main task is to identify the client's current stage in the claims process and provide support by escalating to the appropriate departments. The scope is national. The position interacts with Auto departments such as Adjustments, Valuation, Quality, and various administrative areas. Schedule: 9:00am\-4:00pm Monday to Friday Salary $8,400 Responsible for providing attention and advisory services to calls from customers with Chubb auto insurance policies who have experienced an incident. Their main task is to identify the client's current stage in the claims process and provide support by escalating to the appropriate departments. The scope is national. The position interacts with Auto departments such as Adjustments, Valuation, Quality, and various administrative areas. Schedule: 9:00am\-4:00pm Monday to Friday Salary $8,400

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico

MXN 8,400/month

French Customer Service Representative (Remote)64191307049090122

Indeed

French Customer Service Representative (Remote)

Description and Requirements Our Trilingual Corporate Customer Service Associates are organized, innovative and proactive, always willing to provide corporate assistance to our clients in English or French, solving doubts and providing accurate information about services and products. They like to team up with coworkers, guaranteeing that we exceed our customer's expectations on every contact. We offer:* Competitive salaries and bonuses * Remote Position * Personalized training oriented to developing your customer service skills * Learning tools that you can have accessible at any time (and just a click away!) * Career opportunities * And so much more We are looking for:* Customer Service oriented person * Excellent interpersonal and communication skills * Schedule Flexibility * Advanced English level, written and spoken * Advance French Level written and spoken * No experience is needed. * 10 MB Internet speed We are looking for talented and passionate people like You! Join our team! Apply now and be part of the \#FeelGoodCompany. At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications, and utility sectors. With global call center delivery capabilities, our multi\-shore, multi\-language programs offer safe, secure infrastructure, value\-based pricing, skills\-based resources, and exceptional customer service – all backed by TELUS, our multi\-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico

Negotiable Salary

Customer Care Service Representative FT Cabina64178637835265123

Indeed

Customer Care Service Representative FT Cabina

Attending to our insured customers through incoming calls, which involve creating a report or following up on an existing one, providing specialized attention delivered by an agent with empathy, sense of urgency, and excellent service. The scope is nationwide. This position interacts with various banking sponsors such as retail stores, always focused on property and casualty insurance products. **Responsibilities:** Provide effective and clear customer service, delivering excellent support through friendly, courteous, and empathetic interactions. Handle incoming calls from our customers by actively listening and capturing incident-related information, consistently providing accurate updates regarding claim status and next steps to assist them in resolving their procedures. Ensure proper follow-up on customer claims by escalating cases to the relevant internal departments responsible for handling insured assessments. Familiarity with the portal used to register claims and track their progress through comments provided by each case analyst, understanding processing times and involvement levels in order to inform insured parties about their claim status according to their requests. Complete all training courses established by the Company, executing them timely and properly to acquire the necessary tools to deliver the expected superior service. **Customer Focus \-** Anticipate, meet, or exceed customer needs and expectations **Process Orientation –** Possesses focus and ability to follow processes and instructions with attention to detail **Adaptability** – Ability to redirect personal efforts in response to changing circumstances **Results Orientation –** Execute effectively and according to plans, focusing on results and taking responsibility for outcomes. **Problem Solving** \- Define, analyze, and diagnose key components of a problem in order to provide an effective solution **Planning and Organization \-** Establish action plans that ensure work is completed fully and effectively **Active Listening \-** A communication strategy consisting of the ability to listen fully and consciously to the speaker's message, with the purpose of understanding what is being said in a focused and empathetic manner **.**

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico

Negotiable Salary

Indeed

Metrics Supervision

Metrics Supervision Apply Now About DHL: We are the world's largest leading logistics company, creating a competitive advantage for our customers by providing them with logistics solutions based on our standardized global storage, transportation, and integrated services. Our people are our greatest asset. We are certified as a Great Place to Work company. At DHL, you will find a culture that embraces diversity and collaboration; empowers your strengths; and builds trust through our values of respect and results. A world driven by logistics. A company driven by our people. Main Responsibilities: * Report generation * Data extraction and analysis * Maintenance of existing reports * Tracking new report proposals * Daily updates using Power BI and Excel * Client meetings and presentation of key indicators Who we are looking for: * **\*Bachelor’s degree or Engineering degree completed and titled\*** * 1 year of experience in data analysis and report generation * \*Basic to intermediate English\* * Intermediate to advanced Power BI * Advanced Excel What we offer: * **$30,000 to $32,000 gross monthly salary** * 10% grocery vouchers * 30-day Christmas bonus * Savings Fund (your savings are doubled) * Savings box * 12 vacation days in the first year, 50% vacation premium * IMSS, Life Insurance, and SGMMayores * Biweekly pay and direct hiring **At DHL Mexico, you will find an environment that will challenge you to maximize your skills and professional potential. Join our team and become part of a world driven by logistics and excellence in customer service!** **Being DHL means maximizing your capabilities—apply now!** JOB IDMX16528 COUNTRYMexico CITYMéxico CATEGORYOperations

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico

MXN 30,000-32,000/year

Indeed

Claims Dispatcher

Assign local and foreign claims according to the company's delivery times and strategic processes, as well as provide the necessary information support to the internal and external adjuster team to meet customer service parameters. The scope of the position is national. Interacts with Call Center and Adjustments, * Completed bachelor's degree in economic-administrative fields. \* * Basic proficiency in Microsoft Office suite. \* * Desired knowledge in route monitoring via GPS. * Desired knowledge of code 1000 for message transmission. * Minimum of 1 year of experience in customer service areas and in positions with variable shifts (morning, evening, night). \*

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico

Negotiable Salary

Customer Care Service Representative FT Cabina II64149278040321126

Indeed

Customer Care Service Representative FT Cabina II

Customer service to our insured through incoming calls, which involve creating a report or following up on an existing one; this service is provided by an agent with empathy, sense of urgency, and excellent customer support. The scope is national. The position involves interaction with auto and property damage insurance clients. **Customer Focus \-** Anticipate, meet, or exceed customer needs and expectations **Process Orientation –** Has focus and the ability to follow processes and instructions with attention to detail **Adaptability** – Ability to redirect personal efforts in response to changing circumstances **Results Orientation –** Execute effectively and according to plans, focusing on results and taking responsibility for outcomes. **Problem Solving** \- Define, analyze, and diagnose the key components of a problem in order to provide a solution **Planning and Organization \-** Establish action plans that ensure work is completed fully and effectively **Active Listening \-** A communication strategy consisting of the ability to listen fully and consciously to the speaker's message, with the goal of understanding what is being said in a focused and empathetic manner **.**

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico

Negotiable Salary

Indeed

CAC Executive Mex

**Position Details** ----------------------- * **Country:** Mexico * **Scope of Position:** Regional * **Business Area:** Value\_Chain * **Discipline:** Customer Service Center * **Talent Level:** NT 5 \- Specialist Coordinator/Analyst/Auxiliary/Technician **Position Purpose** ------------------------ Ensure the fulfillment of the service level for each client under responsibility through efficient management of purchase orders to guarantee product deliveries within the validity period of orders. Generate timely and high-quality information regarding order status and performance indicators. **Decision Making (Specific to the position)** ------------------------------------------- Delivery priorities for orders. Closing expired orders. Management of appointments and rescheduling. Scheduling deliveries. **Areas of Responsibility (What is done / How it is done / Why it is done) \- Indicator** -------------------------------------------------------------------------------------- Ensure optimal purchase order management process according to customer processes and requirements to meet product delivery timelines. Continuously evaluate product availability, aiming to complete units and routes as well as product allocation; request RPL movements to have products in Influence CDRs. * % Fill rate Provide accurate and timely information on order status through purchase order tracking to identify improvement opportunities, action plans, or managerial escalation. * Weekly TOC submission, weekly customer status report Manage and track appointments based on committed delivery dates, as well as handle deviations or incidents occurring during fulfillment. * Order Management LT Ensure backorder administration and order cleanup in the system according to validity and delivery feasibility. * BO LT \<\= 7 /14 days Manage and follow up on product return events, identifying main root causes to implement concrete actions or escalate them to management. * LT for Reason Code Assignment \< 1 day Responsible for updating and reviewing information in Customers' Comprehensive Sheets to ensure proper account handling and operational profile for each client. * Bi-monthly Review Perform weekly billing projection for assigned Management area(s), based on product availability, customer receiving capacity, product arrival tracking, weekly production, and allocations. * % Weekly Projection Achievement **Education, Experience, Key Skills and Interaction Network** ------------------------------------------------------------------ Education * **Education:** Bachelor's Degree completed * **Degree – Major:** Bachelor’s in Administration, Commerce, Logistics, Marketing, Computer Science * **Specialized Knowledge:** Microsoft Office, SAP * **Languages and proficiency level:** Intermediate English Experience * **Years of Experience:** 2\-3 years * **Area:** Logistics * **Industry:** eCommerce / Logistics / Corporate * **Position:** Logistics Coordinator, Customer Service Coordinator Interaction Network * **Immediate Supervisor (position):** CAC Manager * **Subordinates (positions):** CAC Executives * **Internal Suppliers (positions with highest interaction):** CDR Operations Managers and Coordinators, Traffic Supervisors * **External Suppliers:** tbd * **Internal Clients (main areas):** Sales Executives, Contact Center Executives * **External Clients:** Consumers, Marketplaces, Retailers.com

QC69+9G, 99257 Valparaíso, Zacatecas, Mexico

Negotiable Salary