Junior Support and Database Analyst

Description

Job Summary: We are seeking a Junior Applications Support and Database Analyst to join our team, providing second-level technical support and resolving complex incidents. Key Highlights: 1. Second-level technical support and resolution of application errors 2. System monitoring and coordination with development and infrastructure 3. Use of artificial intelligence tools Join Celular Express We are a company with over 32 years of experience in sales, with nationwide presence. We are looking for your talent as: JUNIOR APPLICATIONS SUPPORT AND DATABASE ANALYST What do we offer? Base salary of $16,000 MXN per month (gross) Statutory benefits — effective from day one! Enhanced benefits: Savings fund Grocery vouchers Work schedule: Working hours are from Thursday to Tuesday, 11:00 AM to 8:00 PM, with days off on Wednesday and Thursday. IMPORTANT: Night sales shifts, special shifts, Buen Fin, and official holidays (subject to rotation). Key Responsibilities: Second-level technical support (complex incidents) Diagnosis and resolution of application errors System and performance monitoring Log analysis and error tracking Ticket management User support and basic training Coordination with development and infrastructure teams Participation in deployments and releases Documentation of solutions and procedures Use of artificial intelligence tools Where are we located? -Corporativo Manuel Rincón. Near Metro Eje Central (Line 12), close to the Olympic Swimming Pool or the National Film Archive. If you are interested in this position, please send your CV via WhatsApp to 5632663578 and mention that it is for "support". . -Requirements- Minimum education: Higher education — Bachelor's degree 1 year of experience Age: between 20 and 40 years Keywords: analyst, support, data, junior