CUSTOMER SOLUTION ASSISTANT

Description

Job Summary: Estafeta is seeking a Customer Solution Assistant passionate about sales and service to handle requests and ensure customer satisfaction. Key Highlights: 1. Passion for connecting people and businesses 2. Logistics leaders with 40+ years of experience 3. Focus on customer satisfaction and efficient service Customer Service City: FEDERAL DISTRICT Publication Date: Apr 15, 2026 Schedule: 9:00 AM to 6:00 PM Description: . At **Estafeta**, our passion for connecting people and businesses drives us forward. With over 40 years as logistics leaders in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join us and “estafétalo”! If you are passionate about sales and customer service, this opportunity is for you! **Customer Solution Assistant (Seasonal)** **Location: Benito Juárez, Mexico City** **Position Objective:** Timely handling of requests from the shipment control department, ensuring performance indicator compliance and customer satisfaction. * Handle and follow up on service reports promptly and accurately. * Contact customers when their shipments contain incomplete information, follow up, and collect correct details to ensure on-time delivery per the contracted guarantee. * Cargo handling: Scan incoming and outgoing shipments in the assigned area. Provide customer service and support, ensuring efficient and high-quality service. * Generation of damage reports / repackaging reports * RequirementsMinimum education required: High school diploma or completed technical program. * Minimum 6 months of experience in operational roles related to customer service, preferably in warehouses or distribution centers. * Basic proficiency in Microsoft Outlook, Excel, and Teams. Advanced customer service skills. **Requirements** * Minimum education: High school diploma * Ability to manage customer interactions * Teamwork capability * Minimum experience: 6 months in customer service **What We Offer You:** * Competitive monthly salary * Life insurance