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Job Summary: We are seeking a Technical Support Engineer to provide remote and on-site support to users, document systems, and perform preventive maintenance. Key Highlights: 1. Opportunity for IT professionals with a passion for technical support. 2. Collaborate in a dynamic team focused on user support. 3. Develop skills in first-level technical support and documentation. We are a Mexican company offering comprehensive information technology (IT) solutions for businesses, including structured cabling and technical support. WE ARE LOOKING FOR YOU!! Join our team as a TECHNICAL SUPPORT ENGINEER. WE OFFER: Monthly salary of $12,000 MXN. Statutory benefits. Subsidized cafeteria at 50%. REQUIREMENTS: Bachelor’s degree in Computer Systems, Information Technologies, or related field. (NOT STUDENTS). Knowledge of first-level on-site and remote technical support. Microsoft 365 environment. VPN knowledge. Preferably prior experience with ticketing systems. Passion for technical support. Professional appearance. No visible tattoos. SKILLS: Service-oriented attitude. Teamwork. Ability to work under pressure. Extroverted personality. Active listening. Assertive communication. RESPONSIBILITIES: Provide first-level technical support to users in CDMX, other Mexican states, and LATAM, remotely or on-site. Document activities in the system. Perform preventive and corrective maintenance. WORK LOCATION: Torre Mayor, CDMX. Rotating schedule between 7:00–22:00 hrs, Monday to Friday, plus one Saturday shift per month (8:00–17:00 or 10:00–19:00), rotating monthly. If you meet the profile and are interested in this position, please apply through this channel and attach your updated CV in PDF format. -Requirements- Minimum education: Higher education – Bachelor’s degree years of experience Age: Between 20 and 40 years Knowledge: Systems administration Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist
