Job Summary: We are seeking a Technical Support Engineer to assist users in CDMX, remote locations, and SLATAM, performing preventive and corrective maintenance. Key Highlights: 1. Dynamic on-site and remote technical support role. 2. Opportunity to work with ticketing systems and the Office 365 environment. 3. Promotes teamwork and assertive communication. We are a Mexican company offering comprehensive information technology (IT) solutions for businesses, including structured cabling and technical support. WE ARE LOOKING FOR YOU!! Join our team as a TECHNICAL SUPPORT ENGINEER. WE OFFER:  Monthly salary of $12,000 MXN.  Statutory benefits.  Subsidized cafeteria at 50%. REQUIREMENTS:  Bachelor’s degree in Computer Systems, Information Technology, or related field. (NOT STUDENTS).  Knowledge of Level 1 on-site and remote technical support.  Office 365 environment.  VPN knowledge.  Preferably prior experience with ticketing systems.  Interest in technical support.  Professional appearance.  No visible tattoos. SKILLS:  Service-oriented attitude.  Teamwork.  Ability to work under pressure.  Extroverted personality.  Active listening.  Assertive communication. RESPONSIBILITIES:  Provide Level 1 technical support—on-site or remotely—to users in CDMX, remote locations, and SLATAM.  Document all activities in the system.  Perform preventive and corrective maintenance. WORK LOCATION:  Torre Mayor, CDMX.  Rotating schedule between 7:00–22:00 hrs, Monday to Friday, plus one Saturday shift per month (8:00–17:00 or 10:00–19:00), rotating monthly. If you meet the profile and are interested in this position, please apply through this channel and attach your updated CV in PDF format. -Requirements- Minimum education: Higher education – Bachelor’s degree years of experience Age: between 20 and 40 years Knowledge: Systems administration Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist