Technical Support Analyst / First-Level

Description

Job Summary: We are seeking a Technical Support Analyst/Engineer to join our team, delivering comprehensive IT solutions and first-level support to users. Key Highlights: 1. Offers comprehensive IT solutions 2. Provides first-level technical support to users 3. Performs preventive and corrective maintenance We are a Mexican company offering comprehensive information technology (IT) solutions for businesses, including outsourcing, staffing, structured cabling, and technical support. WE ARE LOOKING FOR YOU!! Join our team as a TECHNICAL SUPPORT ANALYST/ENGINEER. WE OFFER:  Monthly salary of $12,000 MXN.  Statutory benefits.  Subsidized cafeteria at 50%. REQUIREMENTS:  Bachelor’s degree in Computer Systems, Information Technologies, or related field. (NOT STUDENTS).  Knowledge of on-site and remote first-level technical support.  Microsoft 365 environment.  VPN knowledge.  Prior experience working with ticketing systems is preferred.  Strong interest in technical support.  Professional appearance.  No visible tattoos. SKILLS:  Service-oriented attitude.  Teamwork.  Ability to work under pressure.  Extroverted personality.  Active listening.  Assertive communication. RESPONSIBILITIES:  Provide first-level technical support—remotely or on-site—to users in CDMX, other Mexican states, and LATAM.  Document all activities in the system.  Perform preventive and corrective maintenance. WORK LOCATION:  Torre Mayor, CDMX.  Rotating work schedule Monday through Friday, from 7:00 to 22:00 hrs; one Saturday shift per month (covering only regular working hours). If you meet the profile and are interested in this position, please apply through this channel and attach your updated CV in PDF format. -Requirements- Minimum education: Higher education – Bachelor’s degree Less than 1 year of experience Age: between 23 and 40 years Keywords: analyst, support, apoyo, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist