OTT Continuity Specialist

Description

Job Summary: This role involves managing mobile telephony incidents, identifying root causes, and ensuring timely resolution within SLA through analytical skills and under pressure. Key Highlights: 1. Mobile telephony incident management 2. Root cause identification and follow-up to resolution 3. Analytical mindset and tolerance for working under pressure REQUIREMENTS: * Bachelor's degree in Computer Systems, Networks, Computer Science, Electronics, or related to telecommunications. * 1 year of experience * General knowledge of mobile telephony infrastructure * 50% English proficiency * Analytical mindset * Tolerance for working under pressure RESPONSIBILITIES: * Manage failure incidents associated with mobile telephony issues. * Identify potential root causes to resolve issues, or otherwise escalate to the appropriate team and provide follow-up until prompt resolution within SLA. WE OFFER: Salary: $20,072 gross Enhanced benefits (savings fund, food vouchers, GMM) Work location: PORTALES (Sevilla) Working hours: 9:00 AM–7:00 PM, Monday to Friday. -Requirements- Minimum education: Higher education – Bachelor's degree years of experience