Teller - Eastern Zone

Description

Position Summary: A Teller is an entry-level position that supports branch operations by interacting with customers, processing transactions, and offering banking solutions. Key Highlights: 1. Provide high-quality customer service and create a positive first impression. 2. Execute accurate banking transactions and cash handling. 3. Identify cross-selling opportunities for new products and services. Job Description The Teller is an entry-level position responsible for supporting the execution of branch activities, including daily service delivery involving customer interaction and transaction processing, in coordination with the Customer Service function. The overall objective is to deliver high-quality customer service and assist the branch in generating revenue by offering optimal solutions. Responsibilities: Serve as the first point of contact for Citi customers and deliver a positive first impression through effective and friendly customer service. Carry out efficient and accurate banking transactions, including branch cash handling, processing of incoming/outgoing cash deposits, and maintaining the branch vault cash balance. Identify cross-selling opportunities for new products and services based on customers’ financial goals. Educate customers about Citi’s digital and self-service offerings. Comply with bank policies, operational controls, and regulatory procedures to ensure customer and bank asset security. Ensure all customer needs are met and customer issues/matters are managed effectively; escalate issues to higher levels when necessary. Maintain sound knowledge of customer accounts and newly launched products and services. Qualifications: Prior relevant experience preferred. Proven experience in sales and customer service. Experience in cash handling. Effective communication and problem-solving skills. Ability to work well in a team environment. Education: High school diploma or equivalent. This job description provides a high-level overview of the types of work performed. Additional job responsibilities may be assigned as needed.-Requirements- Minimum education: Upper secondary education - General High School Less than 1 year of experience Age: 18 years or older Knowledge: Cash handling, Microsoft Office, Customer service, Customer care Keywords: cashier, cajero, area