Quality Analyst - Call Center

Description

Job Summary: Monitoring and evaluating calls, providing individual and group feedback to telephone agents. Key Highlights: 1. Paid training 2. Discounts with various brands 3. Support to continue studies with UVM Responsibilities: Call monitoring Evaluate calls in accordance with the current quality checklist and based on sales scripts Provide individual and group feedback to telephone agents according to obtained results Requirements: Minimum 6 months of experience in TDC sales Schedule: Monday to Friday, 9:00 AM to 6:30 PM Saturdays, 9:00 AM to 3:00 PM We Offer: Base salary of $9,480 net monthly Monthly productivity bonus Additionally, we provide: Statutory benefits from contract signing (IMSS, vacation bonus, and thirteenth-month bonus) Life insurance and death benefit insurance Funeral assistance FONACOT agreement Paid training Discounts with Bimbo, Barcel, Krispy Kreme, and Laboratorios Chopo Support to continue your studies with UVM. -Requirements- Minimum education: Secondary education Less than 1 year of experience Age: between 18 and 60 years Knowledge: Sales advisory, Group management Keywords: analyst, quality, qa, callcenter, teleoperador, telefonista, telephonist, telefonico