Customer Experience/Totalplay

Description

Job Summary: We are seeking a Customer Service Executive to provide follow-up and effective solutions, ensuring a positive customer experience through service validation and restoration. Key Highlights: 1. Customer service experience (call center) 2. Analytical skills, proactivity, and active listening 3. Paid training Do you have customer service experience and are you looking for a new career opportunity? Join our team! We are seeking a Customer Service Executive focused on providing timely follow-up and effective solutions, ensuring a positive customer experience through service validation and restoration. Key Responsibilities: * Make follow-up calls to evaluate the customer experience and confirm the status of their service (restored or experiencing intermittent issues). * Perform basic diagnostics to resolve service failures; if unresolved, coordinate scheduling of a technical visit with the relevant department. * Route customers to the appropriate department for additional requests (billing, plan changes, specialized support, etc.). * Accurately record the status of each interaction and procedures performed in the system. Requirements: * Completed high school education * Minimum 6 months of customer service experience (call center) * Analytical ability * Proactivity * Active listening We Offer: * Salary: $9,452.00 * Retention bonus: $2,000 * Statutory benefits (social security, year-end bonus, vacation) * Life insurance * Paid training Available Shifts: 12:00 PM – 6:00 PM 2:00 PM – 8:00 PM Work Schedule: Monday–Sunday, with rotating weekly days off Location: Gabssa. -Requirements- Minimum Education: Upper secondary education – General High School years of experience Age: between 19 and 50 years