Technical Support Assistant

Description

Job Summary: We are seeking a Help Desk Advisor / Educational Technical Support professional to provide support for digital educational platforms and train users, while managing incidents and configuring systems. Key Highlights: 1. Technical support and training on educational platforms 2. Incident management and system configuration 3. Opportunity to impact educational innovation Help Desk Advisor / Educational Technical Support At Experis, ManpowerGroup’s specialized division for projects, solutions, and professional IT talent, we connect specialists with high-impact strategic projects, driving innovation and professional development in regulated and business-critical environments. We are looking for an Advisor for a Help Desk / Technical Support project with a service-oriented mindset and technical skills to provide support for digital educational platforms and train users on their proper use. This position is ideal for candidates with experience in technical support, ticketing systems, and user assistance, and who are available to travel within the state of Nuevo León. Location: Benito Juárez, CDMX Schedule: Monday to Friday, 9:00 AM – 6:00 PM Availability to connect earlier in case of travel or training sessions Responsibilities Provide technical support to users via ticketing system, email, phone, or chat Configure and monitor digital educational platforms Train teachers and students on platform usage Address technical incidents and document them in the Help Desk system Follow up until technical issues are resolved Conduct visits to educational institutions for training (approx. 4 visits per month) Identify user needs and provide appropriate technical solutions Collect user feedback for continuous service improvement These functions constitute the Help Desk role focused on digital educational platforms, including support, training, and incident management. Requirements: Education: Technical degree or Bachelor’s degree in Systems, Informatics, Computer Science, or related field Experience: Experience in technical support or help desk roles Proficiency with ticketing systems (Help Desk) User assistance and technical incident resolution Experience in user training (desirable) Experience in the education sector (a plus) Technical Knowledge Technical support for software and hardware Proficiency with Microsoft Office and Windows operating systems Remote support tools CRM or ticketing management systems (desirable) Languages Intermediate English Availability Mandatory hybrid work model Availability to travel within Nuevo León and neighboring states (approx. 4 trips per month) Travel expenses covered At ManpowerGroup, we create inclusive workplaces where talent and competencies are prioritized—regardless of individual characteristics such as gender, age, sexual orientation, gender identity or expression, nationality, migration status, physical appearance, disability, language, socioeconomic, health or legal status, pregnancy, marital or civil status, religion, opinions, bodily diversity, political affiliation, visible or non-visible tattoos, other bodily modifications, or any other condition that may be considered.-Requirements- Minimum Education: Higher Education – Bachelor’s Degree Less than 1 year of experience Languages: English Keywords: assistant, helper, auxiliary, aux, assistant, helper, aide, support, assistance, technologist, technician, tech, technology, technician, technology, technologist